Customer Operations and Identity & Access Management Business Systems & Data Analyst

Boeing
Seattle
Workplace: HybridFull timeUSD 102,850 - 139,150 annuallyFunction: Data Analytics & Business IntelligenceExperience: 3+ yearsSkills: ["Problem-solving","Collaboration","Communication","Conflict management","Emotional intelligence"]

Serve as a customer operations and identity & access management business systems analyst for Federated Access onboarding. Collaborate with product managers, developers, vendor support, and internal/external teams to communicate customer needs, analyze support data, and troubleshoot complex access issues. Coordinate onboarding connections aligned to NIST standards, support release readiness, maintain product documentation, and provide escalation readiness, including occasional 24x7 support.

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Boeing
Boeing
25 minutes ago

Customer Operations and Identity & Access Management Business Systems & Data Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 25 minutes agoStatus: Live

Job Summary

Serve as a customer operations and identity & access management business systems analyst for Federated Access onboarding. Collaborate with product managers, developers, vendor support, and internal/external teams to communicate customer needs, analyze support data, and troubleshoot complex access issues. Coordinate onboarding connections aligned to NIST standards, support release readiness, maintain product documentation, and provide escalation readiness, including occasional 24x7 support.
Location: Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Participate with the product team in designing, developing, and testing new or enhanced products/services.
  • •Drive customer readiness through product readiness reviews, customer communications content, and coordination with customer support and deployment teams for upcoming releases.
  • •Coordinate Federated Access onboarding connections for external customers in adherence to NIST cybersecurity framework standards.
  • •Engage with product managers, product teams, product developers, and vendor support to resolve unique or recurring customer problems, incidents, and defects.
  • •Administer products, troubleshoot complex access issues, support escalation readiness for urgent matters, and maintain product documentation for customers and internal staff.

Pay and Benefits

Salary: USD 102,850 - 139,150 annually
Perks:Health InsuranceRetirement SavingsLife InsuranceDisability Insurance

Key Requirements

  • •3+ years of experience with Identity & Access Management solutions and their role in customer provisioning services.
  • •3+ years using Microsoft Office applications (Word, Excel, PowerPoint) and TFS/Azure DevOps.
  • •3+ years of cloud services experience with Azure, AWS, and Google Cloud (IaaS/PaaS/SaaS).
  • •3+ years of administrator experience using SharePoint and strong Microsoft Office skills, plus Confluence and Azure DevOps/TFS.
  • •3+ years of experience with MS Power Apps.
Experience:3+ years
Skills:Problem-solvingCollaborationCommunicationConflict managementEmotional intelligence
Tech Stack:Identity & Access ManagementNISTMicrosoft OfficeWordExcelPowerPointTFSAzure Cloud ServicesAzure DevOpsSharePointConfluenceAWSGoogle CloudPower AppsSalesforceServiceNowSAFeAgileScrumKanban

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Boeing
Designs, manufactures, and services commercial airplanes, defense systems, space vehicles, and related products and services globally. Boeing serves airlines, governments, and commercial customers with aerospace and defense technologies and integrated support solutions.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 1916
Glassdoor
Glassdoor: 3.7
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