Assistant Manager - Guest Relations - Jumeirah Zabeel Saray

Jumeirah
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5-8 yearsSkills: ["Leadership","Problem-solving","Time management","Customer service","Training/coaching"]

Oversee VIP guest arrivals, departures, and experiences at Jumeirah Zabeel Saray, ensuring seamless coordination across departments. Conduct pre-arrival and room checks to meet Jumeirah and LQA standards. Build lasting relationships with repeat guests by tracking preferences and anticipating needs. Lead and develop the Guest Relations team through coaching, performance management, and training, while managing staffing, costs, and compliance with service and financial policies.

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FursaFursa
Jumeirah
Jumeirah
1 month ago

Assistant Manager - Guest Relations - Jumeirah Zabeel Saray

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Oversee VIP guest arrivals, departures, and experiences at Jumeirah Zabeel Saray, ensuring seamless coordination across departments. Conduct pre-arrival and room checks to meet Jumeirah and LQA standards. Build lasting relationships with repeat guests by tracking preferences and anticipating needs. Lead and develop the Guest Relations team through coaching, performance management, and training, while managing staffing, costs, and compliance with service and financial policies.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee VIP guest arrivals, departures, and experiences with personalized service and cross-department coordination.
  • •Conduct pre-arrival and room checks for VIP guests to ensure arrangements meet Jumeirah and LQA standards.
  • •Build guest relationships by recognizing repeat/loyal guests, recording preferences, and anticipating needs.
  • •Lead and develop the Guest Relations team through coaching, performance management, and training based on SOPs.
  • •Manage departmental operations, including staffing, costs, and compliance with financial and service policies.

Pay and Benefits

Perks:Health InsuranceLife InsuranceLearning BudgetShared AccommodationTravel Allowance

Key Requirements

  • •Diploma or degree in Hospitality, with additional trainer certification preferred.
  • •5–8 years of experience leading Front Office or Guest Relations in a luxury hotel environment.
  • •Experience handling VIP guests and managing complex guest complaints while maintaining high service standards.
  • •Proficiency in Microsoft 365 and Opera PMS (or related hotel systems).
  • •Strong leadership, problem-solving, time management, and flexibility to work varied shifts.
Experience:5-8 yearsLuxury hospitality
Education:
Skills:LeadershipProblem-solvingTime managementCustomer serviceTraining/coaching
Certifications:Trainer certification
Tech Stack:Microsoft 365Opera PMSSOPs

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn