Senior Analyst- Customer Services & Aftermarket Programs

RTX
Bengaluru
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Interpersonal skills","Communication","Taking accountability","Work under pressure","Team collaboration"]

Own in-service quality and cost driver analysis for General aviation, Business aviation, Regionals, and Helicopter programs. As a Customer Programs expert, analyze fleet and product reliability performance, assess engine field issues for quality and safety risk, and prepare materials for reviews with regulatory authorities. Support enhancements to Instructions for Continued Airworthiness (ICA), ensure process compliance, and drive process improvements using reliability data and dashboards.

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FursaFursa
RTX
RTX
2 days ago

Senior Analyst- Customer Services & Aftermarket Programs

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Last checked: 6 hours agoStatus: Live

Job Summary

Own in-service quality and cost driver analysis for General aviation, Business aviation, Regionals, and Helicopter programs. As a Customer Programs expert, analyze fleet and product reliability performance, assess engine field issues for quality and safety risk, and prepare materials for reviews with regulatory authorities. Support enhancements to Instructions for Continued Airworthiness (ICA), ensure process compliance, and drive process improvements using reliability data and dashboards.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Analyze fleet issues and collaborate with cross-functional teams to resolve customer program quality and cost drivers.
  • •Conduct product performance and reliability analyses across assigned fleet populations.
  • •Analyze engine field issues to support quality and safety risk assessments.
  • •Evaluate safety-related issues and prepare materials for reviews with regulatory authorities such as TCCA.
  • •Support ICA enhancements, ensure compliance with Customer Service Operating Procedures (CSOP), and deliver process improvements using best practices.

Key Requirements

  • •Bachelor’s degree in Aeronautical / Mechanical or Aircraft Maintenance Engineering.
  • •2–5 years of relevant aviation experience, preferably in Reliability Engineering, Technical Services, MRO, or In-service Support roles.
  • •Understanding of reliability fundamentals including removal rates, trend analysis, and failure mode identification.
  • •Ability to interpret reliability dashboards, driver charts, and performance metrics to identify top fleet issues.
  • •Familiarity with aero engine technical publications (CMMs, ES, SBs, IPCs, EMMs) and regulatory compliance requirements.
Experience:2-5 years
Education:Bachelor's in Aeronautical / Mechanical or Aircraft Maintenance Engineering
Skills:Interpersonal skillsCommunicationTaking accountabilityWork under pressureTeam collaboration
Tech Stack:Microsoft OfficeExcelPowerPointPower BI

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website