Carvana

1 month ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a local Carvana hub, owning everything from market launch and logistics to consumer branding and ongoing success. Coach and develop a team of Customer Advocates through hiring, onboarding, performance check-ins, and goal setting. Use trend analysis and reporting to proactively solve roadblocks, manage complex customer issues, and drive a high-energy, customer-first service experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local market hub, including market launch, operations, logistics, consumer branding, and ongoing success.
•Create strong team morale and serve as a continuous positive force within the market.
•Help interview, select, onboard, and train Customer Advocates, providing tools and guidance for success.
•Provide performance check-ins, feedback, and goal-setting to improve individual and team performance.
•Generate and monitor regular reports and address complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLearning BudgetWellness Stipend

Key Requirements

•5+ years work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Prior experience with strategic planning and process improvement, guiding teams to exceed goals.
•Ability to diagnose and solve problems while maintaining focus on the customer experience.

Experience:5+ yearsCustomer servicePeople managementLogisticsStartups

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCoachingProblem-solvingStrategic planning

Licenses:Salesperson license

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

1 month ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local market hub, including market launch, operations, logistics, consumer branding, and ongoing success.
•Create strong team morale and serve as a continuous positive force within the market.
•Help interview, select, onboard, and train Customer Advocates, providing tools and guidance for success.
•Provide performance check-ins, feedback, and goal-setting to improve individual and team performance.
•Generate and monitor regular reports and address complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLearning BudgetWellness Stipend

Key Requirements

•5+ years work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Prior experience with strategic planning and process improvement, guiding teams to exceed goals.
•Ability to diagnose and solve problems while maintaining focus on the customer experience.

Experience:5+ yearsCustomer servicePeople managementLogisticsStartups

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCoachingProblem-solvingStrategic planning

Licenses:Salesperson license

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website