KEY ACCOUNT MANAGER ESTRATÉGICO - Puebla

Fiserv
Mexico City
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship building","Negotiation","Stakeholder management","Consultative communication","Risk awareness"]

Manage and grow a portfolio of strategic and transferred accounts, ensuring profitable growth, retention, and customer satisfaction. Serve as the primary commercial point of contact, identifying expansion opportunities (cross-sell, up-sell), building long-term relationships with decision-makers and stakeholders, and coordinating internally to deliver an end-to-end customer experience. Own commercial follow-up, forecasting, pipeline hygiene, performance analysis, and risk mitigation for accounts.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fiserv
Fiserv
1 day ago

KEY ACCOUNT MANAGER ESTRATÉGICO - Puebla

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Manage and grow a portfolio of strategic and transferred accounts, ensuring profitable growth, retention, and customer satisfaction. Serve as the primary commercial point of contact, identifying expansion opportunities (cross-sell, up-sell), building long-term relationships with decision-makers and stakeholders, and coordinating internally to deliver an end-to-end customer experience. Own commercial follow-up, forecasting, pipeline hygiene, performance analysis, and risk mitigation for accounts.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Administer and develop a portfolio of strategic accounts and accounts transferred from the sales team.
  • •Drive account growth, revenue, profitability, and retention.
  • •Develop long-term relationships with decision-makers and relevant stakeholders.
  • •Identify cross-sell, up-sell, and portfolio expansion opportunities, and create account growth plans.
  • •Act as first commercial point of contact for critical needs/escalations; coordinate internally to ensure an integrated customer experience and manage forecasting/pipeline.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal VouchersSavings FundBirthday Day

Key Requirements

  • •More than 5 years of commercial experience, ideally as a KAM and in banking, fintech, payment processing, financial technology, or B2B services.
  • •Proven experience managing strategic or corporate accounts.
  • •Experience negotiating and managing relationships with high-level clients.
  • •Track record in managing portfolios and meeting revenue targets.
  • •Intermediate-advanced to advanced English proficiency.
Experience:5+ yearsFintechPaymentsB2BBankingFinancial servicesTechnologyE-commerce
Skills:Relationship buildingNegotiationStakeholder managementConsultative communicationRisk awareness
Languages:English
Tech Stack:Microsoft OfficeExcelPowerPointOutlookTeamsSharePointCRMPower BI

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn