Senior Consultant - Salesforce Business Analyst

TTEC Digital
Austin
Workplace: RemoteFull timeUSD 120,000 - 160,000 annuallyFunction: Consulting & AdvisoryExperience: 4+ yearsEducation: bachelorsSkills: ["Presentation and communication","Problem-solving","Mentoring","Ability to navigate ambiguity","Stakeholder management"]

Lead Salesforce functional delivery across discovery, design, implementation, testing, and deployment. Facilitate workshops to understand current-state processes and translate business needs into functional requirements, user stories, and solution designs. Configure and design Salesforce capabilities (Service Cloud, Sales Cloud, Experience Cloud, Flow, security, reports, dashboards), coordinate with solution architects and delivery teams, and support UAT, training, release readiness, and data/integration planning.

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FursaFursa
TTEC Digital
TTEC Digital
2 weeks ago

Senior Consultant - Salesforce Business Analyst

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead Salesforce functional delivery across discovery, design, implementation, testing, and deployment. Facilitate workshops to understand current-state processes and translate business needs into functional requirements, user stories, and solution designs. Configure and design Salesforce capabilities (Service Cloud, Sales Cloud, Experience Cloud, Flow, security, reports, dashboards), coordinate with solution architects and delivery teams, and support UAT, training, release readiness, and data/integration planning.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Lead functional workstreams across discovery, design, implementation, testing, and deployment.
  • •Facilitate discovery sessions/workshops with business leaders, SMEs, and end users.
  • •Assess current-state processes and define scalable future-state processes using Salesforce capabilities.
  • •Translate business requirements into functional requirements, user stories, process flows, and solution designs.
  • •Configure Salesforce capabilities and lead client solution reviews, demonstrations, and design validation sessions, including UAT and release readiness support.

Pay and Benefits

Salary: USD 120,000 - 160,000 annually
Perks:MedicalDentalVisionPaid LeaveRemote Work

Key Requirements

  • •B.S. in Business, Information Systems, Computer Science, Engineering, or equivalent experience.
  • •4+ years of technology consulting, CRM, business transformation, or Salesforce implementation experience.
  • •Strong knowledge of Salesforce and experience delivering solutions across Salesforce platform capabilities.
  • •Experience facilitating client discovery sessions, requirements workshops, and solution-design discussions.
  • •Experience with process mapping, requirements definition, user stories, acceptance criteria, and functional solution design.
Experience:4+ yearsTechnology consultingCRMBusiness transformationSalesforce
Education:Bachelor's in Business, Information Systems, Computer Science, Engineering
Skills:Presentation and communicationProblem-solvingMentoringAbility to navigate ambiguityStakeholder management
Certifications:Salesforce Certified AdministratorSalesforce Certified Advanced AdministratorSalesforce Certified Platform App BuilderSalesforce Certified Sales Cloud ConsultantSalesforce Certified Service Cloud ConsultantSalesforce Certified Data Cloud ConsultantSalesforce Certified Agentforce Specialist
Tech Stack:SalesforceService CloudSales CloudExperience CloudFlowAgentforceData CloudAgile

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn