Operations Relationship Manager - HSBC Life (Singapore, 01, SG, 117439)

HSBC
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Interpersonal skills","Communication","Stakeholder management","Self-motivation","Independent working"]

Own operational workflows for FA partners at HSBC Life, ensuring timely handling of requests and feedback and end-to-end case management. Maintain accurate records, provide clear status updates, and drive cases through to closure while working directly with FA partners to confirm requirements and resolve queries. Build strong partner relationships, deliver operational updates and training, and support operational initiatives to improve the distributor experience across Asia-Pacific.

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FursaFursa
HSBC
HSBC
3 days ago

Operations Relationship Manager - HSBC Life (Singapore, 01, SG, 117439)

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Last checked: 8 hours agoStatus: Live

Job Summary

Own operational workflows for FA partners at HSBC Life, ensuring timely handling of requests and feedback and end-to-end case management. Maintain accurate records, provide clear status updates, and drive cases through to closure while working directly with FA partners to confirm requirements and resolve queries. Build strong partner relationships, deliver operational updates and training, and support operational initiatives to improve the distributor experience across Asia-Pacific.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage and address operational requests and feedback in a timely manner by coordinating with internal stakeholders to resolve issues.
  • •Lead end-to-end case management for FA partners, including maintaining accurate records and providing timely status updates.
  • •Work directly with FA partners to confirm requirements, respond to queries, and progress cases through to closure.
  • •Develop and maintain strong working relationships with FA partners to improve collaboration and the distributor experience.
  • •Deliver regular operational updates and training to FA partners to promote clarity and effective ways of working.

Key Requirements

  • •University degree or equivalent.
  • •Relevant experience in a customer service role, preferably within the life insurance sector.
  • •Exposure to New Business, Policy Servicing, and Claims activities in life insurance is a strong advantage.
  • •Excellent interpersonal and communication skills, with proven stakeholder management across teams and levels.
  • •Self-motivated and resourceful, able to work independently and take ownership of outcomes.
Experience:Life insurance
Education:Bachelor's
Skills:Interpersonal skillsCommunicationStakeholder managementSelf-motivationIndependent working

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn