Technical Services Manager (SAP Basis)

SAP
Buenos Aires
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer focus","Communication","Problem-solving","Stakeholder management","Proactive risk management"]

Own technical delivery for SAP S/4HANA Private Cloud managed services, acting as the primary contact for technical topics and contractual entitlements. Lead end-to-end orchestration as a representative of SAP Global Cloud Operations, manage the customer technical landscape, and drive onboarding scoped managed services. Partner closely with GCO Technical Operations, handle tickets and operational security risks, guide customers on security/compliance and business continuity, and maintain satisfaction through proactive mitigation and escalation.

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FursaFursa
SAP
SAP
2 hours ago

Technical Services Manager (SAP Basis)

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Last checked: 2 hours agoStatus: Live

Job Summary

Own technical delivery for SAP S/4HANA Private Cloud managed services, acting as the primary contact for technical topics and contractual entitlements. Lead end-to-end orchestration as a representative of SAP Global Cloud Operations, manage the customer technical landscape, and drive onboarding scoped managed services. Partner closely with GCO Technical Operations, handle tickets and operational security risks, guide customers on security/compliance and business continuity, and maintain satisfaction through proactive mitigation and escalation.
Location: Buenos Aires
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as primary contact for private cloud customers for technical delivery topics and technical entitlements per contract.
  • •Own the customer’s technical landscape and lead end-to-end delivery orchestration for SAP Global Cloud Operations.
  • •Introduce and define technical managed services scope, roles, and responsibilities during customer onboarding.
  • •Develop strategic technical engagement through service planning and act as a trusted advisor on core services and innovation roadmap.
  • •Manage operational security risks, collaborate with GCO Technical Operations for ticket handling, and maintain customer satisfaction through proactive mitigation and escalation.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree or higher in Computer Science, Engineering, Information Management, Business Administration, or a related field.
  • •Strong SAP Technical Administration background in SAP Basis, including administration and operations of SAP solutions.
  • •Strong experience with customer-facing SAP technical consulting and solution delivery.
  • •Solid know-how of SAP technologies and products, including S/4HANA architecture, conversion, migration paths, and tools.
  • •Experience in technical project planning, implementation, and configuration; SAP RISE or ECS experience is advantageous.
Experience:SaaSCloudSAP
Education:Bachelor's
Skills:Customer focusCommunicationProblem-solvingStakeholder managementProactive risk management
Certifications:SAP Basis/ApplicationProject ManagementHyperscalers (AWS/Azure/GCP)
Languages:English
Tech Stack:SAP S/4HANASAP BasisAWSAzureGCPITILSAP RISEECSCloud architecture

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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