Staff IT Engineer

Circle
United States
Workplace: RemoteFull timeUSD 140,000 - 185,000 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 7+ yearsSkills: ["Leadership","Communication","Problem-solving","Attention to detail","Collaboration"]

Senior technical leader on the IT Support team responsible for evolving Circle’s enterprise IT systems, infrastructure, and service delivery standards. Owns and scales platforms including endpoint management, mobile device management, and ServiceNow ITSM, driving automation and AI adoption to reduce manual effort and improve reliability, security, and user experience across a global, largely remote environment.

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FursaFursa
Circle
Circle
3 months ago

Staff IT Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Senior technical leader on the IT Support team responsible for evolving Circle’s enterprise IT systems, infrastructure, and service delivery standards. Owns and scales platforms including endpoint management, mobile device management, and ServiceNow ITSM, driving automation and AI adoption to reduce manual effort and improve reliability, security, and user experience across a global, largely remote environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Manager level

Key Responsibilities

  • •Drive AI and automation initiatives using tools such as Workato, n8n, and AI coding assistants to scale IT operations.
  • •Manage Circle’s global fleet of corporate devices using Iru (formerly Kandji), including patching and vulnerability remediation.
  • •Lead the design, build, and governance of the ServiceNow ITSM platform, including workflows and service catalog.
  • •Provide L3 escalation support for complex incidents, ensuring timely resolution and root cause analysis.
  • •Use data and metrics to improve KPIs, identify automation opportunities, and enhance operational efficiency.

Pay and Benefits

Salary: USD 140,000 - 185,000 annually

Key Requirements

  • •7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment.
  • •Deep expertise managing macOS fleets at scale with strong working knowledge of Windows environments.
  • •Hands-on experience with ServiceNow ITSM, including workflow development and platform administration.
  • •Strong experience with MDM solutions, including Iru (Kandji) and Workspace ONE for device management.
  • •Proven ability to lead complex technical initiatives and drive improvements across IT systems and processes.
Experience:7+ yearsFintechSaaSPaymentsBlockchain
Skills:LeadershipCommunicationProblem-solvingAttention to detailCollaboration
Languages:English
Tech Stack:WorkatoN8nAIKandjiWorkspace ONEServiceNowMacOSWindowsMDMITIL

Company Brief

Circle
Provides blockchain-based financial infrastructure and stablecoins (notably USDC and EURC) and payment solutions for enterprises, developers, and financial institutions to enable programmable money and global payments.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2013
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor