Team Lead, Market Operations - Tolleson, AZ

Carvana
Arizona
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Coaching","Problem-solving","Customer focus"]

Lead day-to-day operations for a local Carvana hub, owning market launch and ongoing performance. You’ll manage and develop a team of Customer Advocates through hiring, onboarding, training, feedback, and performance check-ins. Drive production in a fast-paced customer service environment, address complex customer-facing issues, monitor reports, and present updates to upper management while proactively improving the customer and advocate experience.

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FursaFursa
Carvana
Carvana
1 day ago

Team Lead, Market Operations - Tolleson, AZ

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a local Carvana hub, owning market launch and ongoing performance. You’ll manage and develop a team of Customer Advocates through hiring, onboarding, training, feedback, and performance check-ins. Drive production in a fast-paced customer service environment, address complex customer-facing issues, monitor reports, and present updates to upper management while proactively improving the customer and advocate experience.
Location: Arizona
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, owning operations, logistics, market launch, team engagement, and market success.
  • •Continuously build team morale and create a positive presence in the market.
  • •Help interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance.
  • •Develop performance through feedback, performance check-ins, and goal setting to improve skills and results.
  • •Jump in alongside the team to deliver a stellar customer experience, drive production, and manage complex customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401kStudent LoanWellness StipendPaid LeaveRemote Work

Key Requirements

  • •5+ years of experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning and process improvement, guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills with the ability to solve problems while maintaining customer experience focus.
Experience:5+ yearsCustomer serviceLogisticsStartup
Education:Bachelor's in Bachelor’s Degree
Skills:LeadershipInterpersonal skillsCoachingProblem-solvingCustomer focus
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn