Strategic Account Lead [Washington, DC]

Pulley (permitting)
Washington
Workplace: RemoteFull timeUSD 120,000 - 140,000 annuallyFunction: Administration & Executive AssistanceExperience: 4-8 yearsSkills: ["Customer obsession","Communication","Stakeholder management","Organization","Cross-functional collaboration"]

Own 1–2 of Pulley’s largest enterprise accounts as the primary customer contact and the link to internal teams delivering permitting intelligence. Stay close to your accounts’ project portfolios by coordinating program visibility, leading proactive relationship management, and supporting monthly reviews and QBRs/renewals. Translate customer needs into clear inputs for cross-functional teams, onboard new stakeholders as the program grows, and step in early to protect delivery.

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Pulley (permitting)
Pulley (permitting)
22 hours ago

Strategic Account Lead [Washington, DC]

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Last checked: 11 hours agoStatus: Live

Job Summary

Own 1–2 of Pulley’s largest enterprise accounts as the primary customer contact and the link to internal teams delivering permitting intelligence. Stay close to your accounts’ project portfolios by coordinating program visibility, leading proactive relationship management, and supporting monthly reviews and QBRs/renewals. Translate customer needs into clear inputs for cross-functional teams, onboard new stakeholders as the program grows, and step in early to protect delivery.
Location: Washington
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own 1–2 enterprise accounts as the main point of contact and link between customer needs and internal delivery
  • •Maintain portfolio visibility across the account’s project portfolio and represent the program confidently
  • •Lead proactive customer relationship management including check-ins, monthly account reviews, and support for QBRs and renewals
  • •Onboard new stakeholders on both sides as the account grows, including training and bringing in outside collaborators
  • •Act as the internal voice of the customer by turning account insights into clear inputs for cross-functional teams and unblocking issues

Pay and Benefits

Salary: USD 120,000 - 140,000 annually
Equity and Bonus:Equity

Key Requirements

  • •4–8 years of experience in project management, program management, or a related client-facing role
  • •Background in construction, real estate, architecture, permitting, or a related field to understand permitting terminology and spot risks
  • •Customer-obsessed approach with proactive, confident communication
  • •Ability to go deep on large, complex projects/programs with multiple concurrent workstreams
  • •Strong communication skills to translate complex updates into crisp, customer-facing language
Experience:4-8 yearsConstructionReal estateArchitecturePermittingClient-facingHigh-growth startupsCommercial programsEnterprise accounts
Skills:Customer obsessionCommunicationStakeholder managementOrganizationCross-functional collaboration
Tech Stack:AirtableNotionAsanaData dashboardsNo-code toolingAI

Company Brief

Pulley (permitting)
Pulley (withpulley.com) provides an AI‑powered permitting platform and expert-backed services to help commercial project teams identify requirements, submit applications, track reviews across 19,000+ jurisdictions, and secure approvals faster.
Industry: Construction Tech
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn