Senior Manager, Rider Onboarding and Compliance

Deliveroo
Manchester
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceSkills: ["Operational leadership","Vendor management","Capacity planning","Stakeholder management","Change management"]

Lead Deliveroo’s Rider Onboarding and Compliance team at the heart of the Rider Support Centre, ensuring new riders are onboarded quickly and safely and that active riders remain compliant. Own the global strategy for rider hours and regional coverage, manage distributed teams across the UK, a large India-based team, and external vendor partners, and drive major onboarding and compliance process initiatives with Legal, Policy, and Data Science.

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FursaFursa
Deliveroo
Deliveroo
2 days ago

Senior Manager, Rider Onboarding and Compliance

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead Deliveroo’s Rider Onboarding and Compliance team at the heart of the Rider Support Centre, ensuring new riders are onboarded quickly and safely and that active riders remain compliant. Own the global strategy for rider hours and regional coverage, manage distributed teams across the UK, a large India-based team, and external vendor partners, and drive major onboarding and compliance process initiatives with Legal, Policy, and Data Science.
Location: Manchester
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Own and execute the global rider onboarding and compliance strategy to deliver the right rider hours in the right areas with fully compliant riders.
  • •Lead, coach, and scale a distributed operational team across the UK, a large in-house India team, and external BPO vendor partners.
  • •Plan and execute large global projects such as onboarding pipeline standardisation and compliance process redesigns with Legal, Policy, and Data Science.
  • •Manage vendor performance and capacity by directing outsource vendor productivity and building forecasting and resourcing models.
  • •Act as the primary rider advocate to resolve complex escalations, leverage new tooling or automation, and drive operational excellence.

Key Requirements

  • •Significant experience leading multi-layered, multi-site operations teams in a fast-paced environment (e.g., onboarding, compliance, or customer support operations).
  • •Hands-on vendor/BPO management experience, accountable for quality and compliance standards while building collaborative relationships.
  • •Strong commercial and analytical skills for forecasting and capacity planning across internal and offshore resources.
  • •Proven ability to partner with Legal, Policy, and Data Science teams to navigate regulatory, risk, and fraud requirements quickly.
  • •Track record of implementing process changes, automation, and tooling to improve efficiency across distributed teams.
Skills:Operational leadershipVendor managementCapacity planningStakeholder managementChange management

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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