Button

3 months ago

Customer Service Operations Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Customer Service Operations Associate focused on resolving complex user inquiries, reconciling transactions, and improving support workflows. Collaborates with Publishers, Affiliate Networks, client-facing teams, and Engineering to diagnose issues, reconcile discrepancies, and drive scalable improvements in Button’s New York hub.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own end-to-end resolution of user inquiries across Button’s platform.
•Investigate, track, and reconcile missing claims and transaction discrepancies.
•Diagnose and resolve tracking and attribution issues in partnership with internal and external stakeholders.
•Review and approve transactions based on validated claims and supporting data.
•Liaise with Publishers, Affiliate Networks, and client-facing teams to resolve issues efficiently.

Pay and Benefits

Salary: USD 60,000 - 80,000 annually

Perks:401kUnlimited TimeHealth InsuranceDentalVisionOne MedicalWework AccessLifestyle Stipend

Key Requirements

•1–3 years of experience in customer support, operations, or a related role
•Familiarity with or strong interest in the affiliate marketing ecosystem
•Strong technical proficiency and comfort working with data and systems
•Excellent written and verbal communication skills
•High attention to detail and strong problem-solving abilities

Experience:1-3 yearsAffiliate marketingE-commerceMarketplace

Skills:Problem-solvingCommunicationAttention to detailCross-functional collaboration

Languages:English

Tech Stack:DataSystems

Company Brief

Button

Provides a partnership and commerce platform that connects apps, publishers, and brands to drive consumer acquisitions and in-app commerce through deep linking, measurement, and performance-based partnerships.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Headquarters: New York, United States

Website

Loading job details...

Preparing the role view and application actions.

Button

3 months ago

Customer Service Operations Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own end-to-end resolution of user inquiries across Button’s platform.
•Investigate, track, and reconcile missing claims and transaction discrepancies.
•Diagnose and resolve tracking and attribution issues in partnership with internal and external stakeholders.
•Review and approve transactions based on validated claims and supporting data.
•Liaise with Publishers, Affiliate Networks, and client-facing teams to resolve issues efficiently.

Pay and Benefits

Salary: USD 60,000 - 80,000 annually

Perks:401kUnlimited TimeHealth InsuranceDentalVisionOne MedicalWework AccessLifestyle Stipend

Key Requirements

•1–3 years of experience in customer support, operations, or a related role
•Familiarity with or strong interest in the affiliate marketing ecosystem
•Strong technical proficiency and comfort working with data and systems
•Excellent written and verbal communication skills
•High attention to detail and strong problem-solving abilities

Experience:1-3 yearsAffiliate marketingE-commerceMarketplace

Skills:Problem-solvingCommunicationAttention to detailCross-functional collaboration

Languages:English

Tech Stack:DataSystems

Company Brief

Button

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Headquarters: New York, United States

Website