IT Support Engineer

Airwallex
London
Full timeFunction: IT Support & HelpdeskSkills: ["Customer service","Hospitality","Communication","Documentation","Multitasking"]

Provide on-site and remote IT support for Airwallex employees and contractors, serving as the first point of contact for issues and service desk requests. Troubleshoot Windows and Apple hardware and operating systems, support meeting room and all-hands AV, and run weekly new-hire onboarding. Own offboarding steps for covered leavers, administer key SaaS tools, document knowledge guides, and triage/escalate complex requests while partnering with the global IT ops team.

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FursaFursa
Airwallex
Airwallex
1 month ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide on-site and remote IT support for Airwallex employees and contractors, serving as the first point of contact for issues and service desk requests. Troubleshoot Windows and Apple hardware and operating systems, support meeting room and all-hands AV, and run weekly new-hire onboarding. Own offboarding steps for covered leavers, administer key SaaS tools, document knowledge guides, and triage/escalate complex requests while partnering with the global IT ops team.
Location: London
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide on-site and remote IT support for Airwallex employees and contractors, acting as the face of IT and first point of contact for issues.
  • •Handle hardware and software support and troubleshooting for Windows and Apple equipment, including macOS and iOS.
  • •Provide SaaS troubleshooting support (e.g., Zoom, Slack, Google Chrome, Google Workspace) and administer common SaaS apps (e.g., Google Workspace, Slack, Okta).
  • •Support meeting rooms and all-hands/event AV, and run weekly new-hire IT onboarding to set up computers and accounts.
  • •Manage offboarding processes for leavers (laptop recovery/refreshing), write documentation/knowledge guides, triage and prioritize requests, and support other IT teams as “smart hands.”

Key Requirements

  • •Must have prior macOS support experience.
  • •Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, and Zoom.
  • •Strong Slack skills to communicate technical issues efficiently.
  • •Strong foundational technical troubleshooting skills for hardware and software, plus intermediate networking troubleshooting (wifi, DNS, office networks).
  • •Exceptional customer service, communication in English (written and verbal), and strong documentation skills.
Experience:Multinational tech
Skills:Customer serviceHospitalityCommunicationDocumentationMultitasking
Languages:English
Tech Stack:WindowsMacOSIOSZoomSlackGoogle ChromeGoogle WorkspaceOktaConfluenceJiraAVWiFiDNS

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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