1 day ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide on-site and remote IT support for Airwallex employees and contractors, serving as the first point of contact for issues and service desk requests. Troubleshoot Windows and Apple hardware and operating systems, support meeting room and all-hands AV, and run weekly new-hire onboarding. Own offboarding steps for covered leavers, administer key SaaS tools, document knowledge guides, and triage/escalate complex requests while partnering with the global IT ops team.

Location: London

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide on-site and remote IT support for Airwallex employees and contractors, acting as the face of IT and first point of contact for issues.
•Handle hardware and software support and troubleshooting for Windows and Apple equipment, including macOS and iOS.
•Provide SaaS troubleshooting support (e.g., Zoom, Slack, Google Chrome, Google Workspace) and administer common SaaS apps (e.g., Google Workspace, Slack, Okta).
•Support meeting rooms and all-hands/event AV, and run weekly new-hire IT onboarding to set up computers and accounts.
•Manage offboarding processes for leavers (laptop recovery/refreshing), write documentation/knowledge guides, triage and prioritize requests, and support other IT teams as “smart hands.”

Key Requirements

•Must have prior macOS support experience.
•Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, and Zoom.
•Strong Slack skills to communicate technical issues efficiently.
•Strong foundational technical troubleshooting skills for hardware and software, plus intermediate networking troubleshooting (wifi, DNS, office networks).
•Exceptional customer service, communication in English (written and verbal), and strong documentation skills.

Experience:Multinational tech

Skills:Customer serviceHospitalityCommunicationDocumentationMultitasking

Languages:English

Tech Stack:WindowsMacOSIOSZoomSlackGoogle ChromeGoogle WorkspaceOktaConfluenceJiraAVWiFiDNS

Company Brief

Airwallex

Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Airwallex

1 day ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: London

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide on-site and remote IT support for Airwallex employees and contractors, acting as the face of IT and first point of contact for issues.
•Handle hardware and software support and troubleshooting for Windows and Apple equipment, including macOS and iOS.
•Provide SaaS troubleshooting support (e.g., Zoom, Slack, Google Chrome, Google Workspace) and administer common SaaS apps (e.g., Google Workspace, Slack, Okta).
•Support meeting rooms and all-hands/event AV, and run weekly new-hire IT onboarding to set up computers and accounts.
•Manage offboarding processes for leavers (laptop recovery/refreshing), write documentation/knowledge guides, triage and prioritize requests, and support other IT teams as “smart hands.”

Key Requirements

•Must have prior macOS support experience.
•Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, and Zoom.
•Strong Slack skills to communicate technical issues efficiently.
•Strong foundational technical troubleshooting skills for hardware and software, plus intermediate networking troubleshooting (wifi, DNS, office networks).
•Exceptional customer service, communication in English (written and verbal), and strong documentation skills.

Experience:Multinational tech

Skills:Customer serviceHospitalityCommunicationDocumentationMultitasking

Languages:English

Tech Stack:WindowsMacOSIOSZoomSlackGoogle ChromeGoogle WorkspaceOktaConfluenceJiraAVWiFiDNS

Company Brief

Airwallex

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor