Sr Amazon Connect Lead (UT, US, 84042)

Own Vivint’s cloud contact-center platform built on AWS, ensuring stability, scalability, cost efficiency, and continuous improvement. Drive adoption of Amazon Connect capabilities (Contact Lens, analytics, AI features, supervisor tools, real-time data) to improve customer experience and operational outcomes. Lead release cycles, configuration and environment management, implement change-management processes, and manage usage and budget guardrails. Partner across teams and vendors (including AWS and NeuraFlash) to maintain operational reliability.