Account Manager, Mid-Market

Aurora Solar
United States
Workplace: RemoteFull timeUSD 62,800 - 93,500 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Written communication","Collaboration","Organizational skills","Self-direction","Systems thinking"]

Own a high-volume portfolio of solar professionals in the Scaled AM segment, driving retention, early renewals, upsells, and expansion. Serve as the primary relationship owner for mid-market ARR customers while operationalizing AI-assisted workflows for onboarding, ramp, health monitoring, and upsell detection. Maintain clean Salesforce data, spot ramping risk early, coordinate expansion motions with GTM and Sales partners, and document repeatable playbooks at scale.

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FursaFursa
Aurora Solar
Aurora Solar
3 days ago

Account Manager, Mid-Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own a high-volume portfolio of solar professionals in the Scaled AM segment, driving retention, early renewals, upsells, and expansion. Serve as the primary relationship owner for mid-market ARR customers while operationalizing AI-assisted workflows for onboarding, ramp, health monitoring, and upsell detection. Maintain clean Salesforce data, spot ramping risk early, coordinate expansion motions with GTM and Sales partners, and document repeatable playbooks at scale.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and grow a high-volume portfolio, driving retention, early renewals, upsells, and expansion via proactive outreach and AI-assisted workflows.
  • •Be the primary relationship owner for customers in the ~$25K to $50K ARR range, ensuring timely, relevant engagement at scale.
  • •Operationalize and continuously improve AI-assisted workflows for onboarding, ramp acceleration, health monitoring, and upsell identification.
  • •Identify ramping risk signals early and ensure new logos reach utilization thresholds within the ramp window.
  • •Maintain clean Salesforce data and partner with GTM Ops to scope, test, and refine scaled customer intelligence, documenting repeatable playbooks and workflows.

Pay and Benefits

Salary: USD 62,800 - 93,500 annually
Perks:Paid LeaveHealth InsuranceDentalVisionLearning Budget

Key Requirements

  • •2+ years of experience in account management, customer success, or sales, preferably in SaaS or clean tech.
  • •Proven success managing a high-volume book of business with strong retention and upsell outcomes.
  • •Comfort building and executing structured workflows; you build systems, not just manage accounts.
  • •Experience with Salesforce or similar CRM tools, with strong commitment to daily data hygiene.
  • •Ability to identify account health signals (usage, engagement trends, renewal timelines) and act before risk becomes obvious.
Experience:2+ yearsSaaSClean techSolarRenewable energyConstruction tech
Skills:Written communicationCollaborationOrganizational skillsSelf-directionSystems thinking
Tech Stack:Salesforce

Company Brief

Aurora Solar
Builds cloud-based software for solar designers and installers to model, design, and sell photovoltaic projects using aerial imagery, performance modeling, and workflow automation for residential and commercial solar businesses.
Industry: Solar Energy
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
Glassdoor
Glassdoor: 3.3
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