Jr. Manager, Solutions, Bogotá - The Orchard

Sony Music
Bogotá, Latin America, Colombia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Empathy","Problem-solving","Attention to detail","Prioritization"]

Lead client onboarding and serve as the central solutions contact for Orchard clients, partnering with internal teams to address operational questions, gather feedback, and define internal processes. Oversee release metadata compliance and release status changes, advise on digital release logistics, and manage high-volume inbound support to ensure timely, solution-based responses that create a consistently positive client experience.

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Sony Music
Sony Music
3 days ago

Jr. Manager, Solutions, Bogotá - The Orchard

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead client onboarding and serve as the central solutions contact for Orchard clients, partnering with internal teams to address operational questions, gather feedback, and define internal processes. Oversee release metadata compliance and release status changes, advise on digital release logistics, and manage high-volume inbound support to ensure timely, solution-based responses that create a consistently positive client experience.
Location: Bogotá, Latin America, Colombia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary representative of Orchard administrative teams (including legal, finance, and operations) to Orchard clients, addressing issues and advocating for client needs.
  • •Act as the main point of contact for operational questions across the organization, defining internal processes and procedures.
  • •Verify release metadata compliance and manage release status changes with relationship and rights management teams, including deletions and pricing adjustments.
  • •Advise on client product logistics and manage complex digital release set-ups aligned to label and campaign needs.
  • •Troubleshoot issues by identifying the right teams, handling high-volume inbound requests, and ensuring timely resolution and a positive client experience.

Pay and Benefits

Perks:Health InsuranceVoluntary BenefitsFamily ResourcesLearning Budget

Key Requirements

  • •Fluent English proficiency required.
  • •Excellent communication skills across phone, email, and in person.
  • •Patient, empathetic, and able to provide solution-based responses to internal and external queries.
  • •Strong problem-solving ability, attention to detail, and effective prioritization with follow-through.
  • •Prior experience with CRMs is preferred.
Experience:Music industryMusic distribution
Skills:CommunicationEmpathyProblem-solvingAttention to detailPrioritization
Languages:English
Tech Stack:CRM

Company Brief

Sony Music
Global recorded music company and artist services organization managing recording, publishing partnerships, and distribution for major and independent artists across diverse genres worldwide.
Industry: Music Industry
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: New York, United States
Founded: 1929
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