Service Advisor - Mercedes-Benz of Naperville

Serve as the go-between for service technicians and customers in a Mercedes-Benz dealership service department. Set and confirm appointments, welcome customers, assess vehicle needs, and explain technician recommendations in clear language. Drive consultative upsell of required maintenance, produce transparent repair orders, coordinate with technicians/parts to ensure timely work, and follow up to confirm customer satisfaction while meeting sales and customer satisfaction targets.