Service Coordinator

Ingersoll Rand
Newcastle
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Organisational skills","Time management","Communication","Interpersonal skills","Problem-solving"]

Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs to ensure efficient, high-quality customer service delivery. Assess customer service needs and recommend suitable service plans, manage work orders and costs, and generate invoices post-service. Maintain accurate databases and customer interaction records, monitor service technician availability, and prepare reports on utilisation and customer outcomes while supporting continuous improvement of service coordination processes.

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FursaFursa
Ingersoll Rand
Ingersoll Rand
2 years ago

Service Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs to ensure efficient, high-quality customer service delivery. Assess customer service needs and recommend suitable service plans, manage work orders and costs, and generate invoices post-service. Maintain accurate databases and customer interaction records, monitor service technician availability, and prepare reports on utilisation and customer outcomes while supporting continuous improvement of service coordination processes.
Location: Newcastle
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs.
  • •Optimise scheduling and monitor technician availability, adjusting plans to accommodate urgent requests and changes.
  • •Assess customer service needs and recommend appropriate service plans tailored to their requirements.
  • •Ensure costs are applied to service work orders in a timely manner and generate invoices post-service.
  • •Maintain and update databases and accurate records of customer interactions and service delivery; prepare service utilisation and customer outcome reports.

Key Requirements

  • •Excellent organisational and time management skills with strong attention to detail.
  • •Strong communication and interpersonal skills for working with customers and service technicians.
  • •Ability to work collaboratively within a team and with external parties.
  • •Analytical thinking and problem-solving skills, including handling urgent requests under pressure.
  • •Proficiency in scheduling software and MS Office Suite.
Skills:Organisational skillsTime managementCommunicationInterpersonal skillsProblem-solving
Licenses:C class driver's license
Tech Stack:Scheduling softwareMS Office Suite

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn