Senior Operations Manager, Strategy & Programs

Salesforce
Bengaluru, Hyderabad
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Big-picture thinking","Attention to detail","Ability to learn quickly","Stakeholder management","Leadership"]

Lead strategic programs for Salesforce’s Customer Success group, from conceptualizing and evaluating initiatives to driving approved roadmaps. Manage partner programs with governance, KPI definition, and performance tracking, and coordinate scope, deliverables, resources, and timelines with cross-functional stakeholders and senior executives. Assess program risks and opportunities across multiple projects, communicate status clearly, and build timelines and reports.

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FursaFursa
Salesforce
Salesforce
3 days ago

Senior Operations Manager, Strategy & Programs

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead strategic programs for Salesforce’s Customer Success group, from conceptualizing and evaluating initiatives to driving approved roadmaps. Manage partner programs with governance, KPI definition, and performance tracking, and coordinate scope, deliverables, resources, and timelines with cross-functional stakeholders and senior executives. Assess program risks and opportunities across multiple projects, communicate status clearly, and build timelines and reports.
Location: Bengaluru, Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive programs of strategic importance for Salesforce’s Customer Success group
  • •Conceptualize, analyze, and evaluate program needs; provide recommendations with business justification and drive execution post-approval
  • •Manage partner programs with governance to ensure performance and effectiveness against requirements
  • •Work with stakeholders and cross-functional teams to define scope, deliverables, resources, and timelines for initiatives
  • •Identify program risks and opportunities across multiple projects, analyze impacts, communicate status/risks/issues, and produce program reports

Key Requirements

  • •8+ years of Program Management experience and 14+ years of overall IT experience
  • •5+ years of exposure to Salesforce projects/products
  • •Ability to collaborate with senior executives and partner organizations with strategic understanding of business needs
  • •Hands-on experience with PM tools like JIRA and/or MS Project
  • •Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
Experience:ITSalesforce projectsCustomer successCRM softwareAgile/Scrum
Skills:Big-picture thinkingAttention to detailAbility to learn quicklyStakeholder managementLeadership
Tech Stack:Salesforce CRMSiebelClarifyVantivePeopleSoftNetSuiteJIRAMS ProjectAgileScrumMicrosoft Excel

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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