Customer Support Center Representative I, II - Darien, IL

Old Second Bancorp
United States
Workplace: HybridFull timeUSD 19.5 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Excellent phone skills","Professional communication","Interpersonal skills","Collaboration","Strong computer skills"]

Handle inbound customer calls, emails, web chats, and web cases in a high-volume call center, supporting new and existing account needs. Meet sales and service goals by engaging in referral and product generation, while accurately resolving requests such as balance/check inquiries, fund verifications, account transfers, check orders, and Online Banking support. Senior-level associates also manage escalated issues and help train new representatives.

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FursaFursa
Old Second Bancorp
Old Second Bancorp
4 days ago

Customer Support Center Representative I, II - Darien, IL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Handle inbound customer calls, emails, web chats, and web cases in a high-volume call center, supporting new and existing account needs. Meet sales and service goals by engaging in referral and product generation, while accurately resolving requests such as balance/check inquiries, fund verifications, account transfers, check orders, and Online Banking support. Senior-level associates also manage escalated issues and help train new representatives.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Meet and exceed sales and service goals by actively engaging in referral and product-generating processes and utilizing sales and customer service software.
  • •Handle customer inquiries via calls, emails, web chats, and web cases with accuracy, including balance and check inquiries, account research, fund verifications, and transfers.
  • •Process check orders and support customer needs using ATM transactional software and other customer support systems.
  • •Maintain advanced knowledge of Old Second products and services, including compliance, policy, and procedures.
  • •For senior level: resolve escalated support-center issues and assist with training new representatives.

Pay and Benefits

Salary: USD 19.5 - 25 hourly

Key Requirements

  • •High school diploma (or equivalent) and one year or more of related experience (banking, cash handling, customer service and/or sales, office, etc.) or equivalent combination of education and experience.
  • •For the senior level, high school diploma (or equivalent) and two years or more of related experience in similar areas or equivalent combination of education and experience.
  • •Must work onsite to perform responsibilities of this position.
  • •Acknowledge and agree in writing to call monitoring and recording for customer quality and performance standards upon hire.
  • •Ability to provide customer support and sales through call/email/chat/case handling while maintaining accurate and efficient service.
Experience:1-2 yearsBankingCash handlingCustomer serviceSales
Education:High School
Skills:Excellent phone skillsProfessional communicationInterpersonal skillsCollaborationStrong computer skills
Tech Stack:Jack HenryOnline BankingATM transactional softwareWeb chats

Company Brief

Old Second Bancorp
Community-focused bank holding company providing commercial, consumer, and wealth management services through Old Second National Bank. Serves businesses and individuals across Illinois with deposit, lending, treasury management, and digital banking solutions.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Aurora, United States
Founded: 1871
WebsiteLinkedIn