Service Coordinator

Alfalaval
Kaohsiung
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Organizational","Scheduling","Administrative","Communication","Problem-solving"]

Coordinate internal service requests with customers, Field Service Engineers, and external providers, ensuring jobs are progressed and information reaches key stakeholders. Own daily scheduling of service engineers and monitor next steps from service reports. Support complex quotations, manage order backlog and credit queries, and maintain accurate data in internal systems. Ensure team compliance with labor laws and safety policies while delivering an excellent customer experience.

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Alfalaval
Alfalaval
1 day ago

Service Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Coordinate internal service requests with customers, Field Service Engineers, and external providers, ensuring jobs are progressed and information reaches key stakeholders. Own daily scheduling of service engineers and monitor next steps from service reports. Support complex quotations, manage order backlog and credit queries, and maintain accurate data in internal systems. Ensure team compliance with labor laws and safety policies while delivering an excellent customer experience.
Location: Kaohsiung
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Plan and coordinate internal service requests with customers, Field Service Engineers, and external service providers.
  • •Progress service jobs and provide updates to key stakeholders.
  • •Manage daily service engineer schedules and follow up on leads/actions from service reports.
  • •Ensure jobs are executed in close cooperation with Team Managers based on importance.
  • •Maintain customer-focused administration including order backlog/credit query control and accurate internal-system data entry for service agreements.

Key Requirements

  • •Bachelor's degree in Engineering, Business Administration, or a related discipline.
  • •Minimum 1 year of experience in service coordination, customer service, operations support, or a similar role.
  • •Experience with ERP systems and service management platforms is preferred.
  • •Strong organizational, scheduling, and administrative skills.
  • •Proficiency in Microsoft Office (especially Excel).
Experience:1+ yearsService coordinationCustomer serviceOperations support
Education:Bachelor's
Skills:OrganizationalSchedulingAdministrativeCommunicationProblem-solving
Languages:English
Tech Stack:ERPService management platformsMicrosoft OfficeExcel

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn