Helpdesk Associate-IT Support

NTT
Noida
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Customer service","Teamwork","Troubleshooting","Independent work"]

Provide IT service desk support to end users for devices, applications, and processes. Log, update, and escalate support issues quickly, and support end-user onboarding activities. Collaborate with internal IT teams on system testing, integration, and maintenance, while helping identify and improve IT business tools and processes. Work independently with a diverse global team, including 24/7 rotational shifts, in-office attendance as required.

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FursaFursa
NTT
NTT
2 months ago

Helpdesk Associate-IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Provide IT service desk support to end users for devices, applications, and processes. Log, update, and escalate support issues quickly, and support end-user onboarding activities. Collaborate with internal IT teams on system testing, integration, and maintenance, while helping identify and improve IT business tools and processes. Work independently with a diverse global team, including 24/7 rotational shifts, in-office attendance as required.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide IT service desk support, guidance, and training to end users for IT devices, applications, or processes.
  • •Record, update, and escalate support issues promptly.
  • •Support IT onboarding activities for end users.
  • •Work with internal IT teams on system testing, integration, and maintenance.
  • •Identify and help improve IT business tools and implement process/technology improvements.

Key Requirements

  • •Excellent English written and verbal communication skills.
  • •Exceptional customer service skills.
  • •Strong troubleshooting skills, including bug-finding and resolution.
  • •Comfortable working with various stakeholders and able to work independently within a diverse global team.
  • •IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment).
Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work
Languages:English
Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn