Solutions Architect

Intercom
Dublin
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Problem-solving","Empathy","Collaboration","Time management"]

We are seeking a Senior Solutions Engineer to engage with customers as a trusted advisor, leading technical discovery, delivering pre-sales value, and designing tailored Proofs of Concept. You’ll collaborate with Product, R&D, and Engineering to ensure customer needs shape our AI-powered Intercom solutions, manage RFPs and security queries, and travel occasionally to support long-term customer success.

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FursaFursa
Intercom
Intercom
6 months ago

Solutions Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 56 minutes agoStatus: Live

Job Summary

We are seeking a Senior Solutions Engineer to engage with customers as a trusted advisor, leading technical discovery, delivering pre-sales value, and designing tailored Proofs of Concept. You’ll collaborate with Product, R&D, and Engineering to ensure customer needs shape our AI-powered Intercom solutions, manage RFPs and security queries, and travel occasionally to support long-term customer success.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead technical discovery to identify and address our customers’ needs
  • •Deliver an exceptional pre-sales experience by articulating Intercom's value and technical expertise
  • •Conduct impactful, value-based solution reviews and in-depth technical sessions
  • •Design and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilities
  • •Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
Travel: Low travel

Pay and Benefits

Perks:EquityMedical CoverageParental Leave401kBicycle Storage

Key Requirements

  • •5+ years of experience in a technical pre-sales role, managing C-Level technical and business relationships
  • •Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations
  • •Ability to solve problems independently while thriving in collaborative team environments
  • •Familiarity with managing POCs, RFPs, and addressing complex security questions
  • •Willing and able to travel occasionally
Experience:5+ yearsAiCustomer serviceSaaS
Skills:CommunicationProblem-solvingEmpathyCollaborationTime management
Languages:English

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn