Universal Banker (Glasgow, GB, G1 3LB)

HSBC
Glasgow
Workplace: OnsiteFull timeGBP 28,800+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Ownership","Resilience"]

Provide exceptional customer service as the first point of contact in the branch, taking ownership of customers’ needs and delivering a friendly, efficient experience. Educate customers on HSBC digital services and raise fraud awareness. Identify and support customers in vulnerable situations or with more complex banking needs, helping ensure financial inclusion. Receive full in-branch training on role specifics, systems, products, and services.

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FursaFursa
HSBC
HSBC
2 days ago

Universal Banker (Glasgow, GB, G1 3LB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide exceptional customer service as the first point of contact in the branch, taking ownership of customers’ needs and delivering a friendly, efficient experience. Educate customers on HSBC digital services and raise fraud awareness. Identify and support customers in vulnerable situations or with more complex banking needs, helping ensure financial inclusion. Receive full in-branch training on role specifics, systems, products, and services.
Location: Glasgow
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for customers in the branch and take ownership of individual needs.
  • •Deliver an exceptional customer experience by educating customers on HSBC digital services.
  • •Actively raise fraud awareness and help protect customers.
  • •Identify customers in vulnerable situations and determine the best support approach.
  • •Assist customers with more complex banking needs to ensure they feel supported in their choices.

Pay and Benefits

Salary: GBP 28,800 annually
Perks:Health InsurancePensionLife InsuranceEmployee Discounts

Key Requirements

  • •Demonstrate excellent communication skills to engage in effective conversations, build connections, and show empathy.
  • •Take ownership of customer enquiries through to resolution while delivering a personalised, friendly, efficient service.
  • •Be resilient in a continuously changing environment.
  • •Hold a conversation with a genuine passion for going above and beyond for customers (previous customer service experience is helpful but not essential).
  • •Attend full 9-day in-branch Customer Service Consultant training course split over 3 weeks with no holidays during training.
Skills:CommunicationEmpathyCustomer focusOwnershipResilience

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn