Fraud Operations Manager

Stripe
Bengaluru
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 7+ yearsSkills: ["Leadership","Communication","Stakeholder management","Problem-solving","Data-driven decisions"]

You will lead Stripe’s Fraud Operations Center in Bangalore, overseeing senior operators and managers to run core fraud investigations and high-impact cases. Responsible for the operating cadence, team metrics, quality of decision-making, and scalable processes through tooling and vendors, while staying hands-on with day-to-day workflows and serving as an escalation point for complex incidents.

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FursaFursa
Stripe
Stripe
6 months ago

Fraud Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

You will lead Stripe’s Fraud Operations Center in Bangalore, overseeing senior operators and managers to run core fraud investigations and high-impact cases. Responsible for the operating cadence, team metrics, quality of decision-making, and scalable processes through tooling and vendors, while staying hands-on with day-to-day workflows and serving as an escalation point for complex incidents.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead the Bangalore Fraud Operations Center, managing team leads and senior associates; set clear expectations, coach performance, and build a high-judgement culture rooted in strong decisioning and customer empathy.
  • •Own core fraud investigations and complex investigations, including escalations and time-sensitive incident response in partnership with global Fraud/Risk stakeholders.
  • •Establish and run the operating system for the org: goal setting, team cadences, SOPs, change management, queue health, SLAs, QA programs, calibration, and readiness for new products/markets.
  • •Define, develop, and represent key operational and risk metrics for the Bangalore center (through dashboards and recurring readouts), translating data into actions and priorities.
  • •Drive process development and continuous improvement: root cause analysis, defect reduction, policy adherence, and consistency across reviewers and teams.

Key Requirements

  • •Experience leading cross-functional initiatives and driving change through ambiguity in high-scale fraud environments.
  • •Experience leading fraud, risk, trust & safety, or investigations operations and managing managers/team leads.
  • •Ability to partner effectively with globally distributed stakeholders and vendors.
  • •Proven ability to define and operationalize metrics (accuracy/quality, SLAs, throughput, loss outcomes) and use data to drive priorities.
  • •Comfort working across detection systems and translating operational needs into product/engineering requirements.
Experience:7+ yearsPaymentsFintechSaaS
Skills:LeadershipCommunicationStakeholder managementProblem-solvingData-driven decisions
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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