Mastercard

1 month ago

Director, Enterprise Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 24 minutes agoStatus: Live

Job Summary

Lead global end-user computing and workplace technology operations, driving modernization and automation across desktop, field support, and TechBar services. Manage a large, hybrid team and contingent workforce, delivering high-quality global service across North America, CALA, and Europe while partnering with procurement, finance, and security.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Manager level

Key Responsibilities

•Define and execute the global strategy for end-user computing and workplace technology across desktop, field support, and TechBar environments.
•Direct large, geographically dispersed teams and hybrid delivery models, including contingent workers, to deliver high-quality service.
•Drive enterprise modernization initiatives such as automation and digital-first support to improve productivity and user experience.
•Establish and monitor KPIs, SLAs, CSAT, and experience metrics to ensure consistent global service delivery excellence.
•Provide executive-level reporting and risk insights, acting as the senior escalation point for high-visibility or business-critical issues.

Pay and Benefits

Salary: USD 152,000 - 258,000 annually

Perks:Health Insurance401kPaid LeaveLife InsuranceGym Membership

Key Requirements

•Must have experience leading global end-user computing and workplace technology programs (desktop, field support, TechBar).
•Proven ability to manage large, geographically dispersed teams including contingent workers.
•Strong track record in modernization initiatives such as automation and digital-first support models.
•Experience establishing and governing KPIs, SLAs, CSAT, and experience metrics for global service delivery.
•Excellent executive reporting and risk management skills with senior escalation responsibility.

Experience:Enterprise technologyEnd user computingIT operations

Skills:LeadershipCommunicationProblem-solvingStakeholder managementChange management

Languages:English

Tech Stack:Microsoft 365TeamsExchangeOneDriveSharePointOffice appsITSMAutomation

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

1 month ago

Director, Enterprise Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 24 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Manager level

Key Responsibilities

•Define and execute the global strategy for end-user computing and workplace technology across desktop, field support, and TechBar environments.
•Direct large, geographically dispersed teams and hybrid delivery models, including contingent workers, to deliver high-quality service.
•Drive enterprise modernization initiatives such as automation and digital-first support to improve productivity and user experience.
•Establish and monitor KPIs, SLAs, CSAT, and experience metrics to ensure consistent global service delivery excellence.
•Provide executive-level reporting and risk insights, acting as the senior escalation point for high-visibility or business-critical issues.

Pay and Benefits

Salary: USD 152,000 - 258,000 annually

Perks:Health Insurance401kPaid LeaveLife InsuranceGym Membership

Key Requirements

•Must have experience leading global end-user computing and workplace technology programs (desktop, field support, TechBar).
•Proven ability to manage large, geographically dispersed teams including contingent workers.
•Strong track record in modernization initiatives such as automation and digital-first support models.
•Experience establishing and governing KPIs, SLAs, CSAT, and experience metrics for global service delivery.
•Excellent executive reporting and risk management skills with senior escalation responsibility.

Experience:Enterprise technologyEnd user computingIT operations

Skills:LeadershipCommunicationProblem-solvingStakeholder managementChange management

Languages:English

Tech Stack:Microsoft 365TeamsExchangeOneDriveSharePointOffice appsITSMAutomation

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor