U.S. Bancorp

5 days ago

Branch and Small Business Capabilities Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead the end-to-end experience strategy for banker-facing capabilities within Branch & Small Business Banking Platforms & Capabilities. Define future-state vision and multi-year roadmaps, translate frontline needs into demand for digital and technology partners, and establish value realization metrics. Partner across Product, Technology, Operations, Compliance, Risk, and Analytics to deliver capability outcomes, optimize adoption using data and feedback, and drive continuous improvement—including AI-enabled innovations to reduce friction and support demand.

Location: Minneapolis, Columbus, Concord

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Define and champion the strategic vision and future-state evolution of banker-facing platforms, tools, equipment, and capabilities.
•Own end-to-end colleague experience across assigned domains to ensure solutions are intuitive, scalable, efficient, and aligned to business and client needs.
•Develop and govern 12–36 month capability roadmaps, translating business and compliance needs into clear demand for digital and technology partners.
•Lead capability delivery from concept through implementation by defining and refining business requirements, process flows, and future-state experiences.
•Analyze experience and operational metrics, adoption trends, and support data to remove pain points and reduce support demand, while driving continuous improvement and AI adoption.

Pay and Benefits

Salary: USD 139,230 - 163,800 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife Insurance

Key Requirements

•Master’s degree, or equivalent work experience.
•10+ years of experience in project management activities.
•2+ years of managerial experience.
•Significant experience leading business strategy, capability management, product ownership, platform management, or business technology initiatives.
•Deep understanding of branch banking operations, frontline workflows, banker experience, and technology enablement.

Experience:10+ years

Education:Master's

Skills:CommunicationFacilitationExecutive presentationProblem-solvingDecision-making

Tech Stack:Artificial intelligenceAutomationMachine learningDigital assistantAI-enabled capabilitiesResponsible AIData analytics

Company Brief

U.S. Bancorp

U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor

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U.S. Bancorp

5 days ago

Branch and Small Business Capabilities Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Minneapolis, Columbus, Concord

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Define and champion the strategic vision and future-state evolution of banker-facing platforms, tools, equipment, and capabilities.
•Own end-to-end colleague experience across assigned domains to ensure solutions are intuitive, scalable, efficient, and aligned to business and client needs.
•Develop and govern 12–36 month capability roadmaps, translating business and compliance needs into clear demand for digital and technology partners.
•Lead capability delivery from concept through implementation by defining and refining business requirements, process flows, and future-state experiences.
•Analyze experience and operational metrics, adoption trends, and support data to remove pain points and reduce support demand, while driving continuous improvement and AI adoption.

Pay and Benefits

Salary: USD 139,230 - 163,800 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife Insurance

Key Requirements

•Master’s degree, or equivalent work experience.
•10+ years of experience in project management activities.
•2+ years of managerial experience.
•Significant experience leading business strategy, capability management, product ownership, platform management, or business technology initiatives.
•Deep understanding of branch banking operations, frontline workflows, banker experience, and technology enablement.

Experience:10+ years

Education:Master's

Skills:CommunicationFacilitationExecutive presentationProblem-solvingDecision-making

Tech Stack:Artificial intelligenceAutomationMachine learningDigital assistantAI-enabled capabilitiesResponsible AIData analytics

Company Brief

U.S. Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor