AVP – Agency Management (Secured Loans Collections)

HSBC
Hyderabad
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5+ yearsEducation: bachelorsSkills: ["Stakeholder management","Communication","Analytical skills","Risk management","Performance management"]

Own end-to-end secured loans collections and recovery for a delinquent home loan/mortgage portfolio, driving resolution outcomes in line with regulatory and conduct expectations. Lead agency-managed collections strategy and performance across delinquency stages, including NPA legal recoveries under SARFAESI/DRT/Civil/NCLT frameworks. Govern risk and controls, manage legal counsel and stakeholders, oversee DCA/vendor performance against KPIs, and ensure audit/regulatory finding closure.

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FursaFursa
HSBC
HSBC
4 weeks ago

AVP – Agency Management (Secured Loans Collections)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own end-to-end secured loans collections and recovery for a delinquent home loan/mortgage portfolio, driving resolution outcomes in line with regulatory and conduct expectations. Lead agency-managed collections strategy and performance across delinquency stages, including NPA legal recoveries under SARFAESI/DRT/Civil/NCLT frameworks. Govern risk and controls, manage legal counsel and stakeholders, oversee DCA/vendor performance against KPIs, and ensure audit/regulatory finding closure.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Sr. Manager level

Key Responsibilities

  • •Own end-to-end collections and recovery for delinquent secured loan portfolios, ensuring regulatory and conduct-aligned resolution outcomes.
  • •Lead agency-managed collections by setting strategy, allocating work, governing performance, and executing across delinquency stages (early, mid, late, NPA).
  • •Drive NPA legal recoveries using secured recovery frameworks and processes (SARFAESI/DRT/Civil/NCLT) in coordination with empanelled legal counsel.
  • •Maintain robust risk and control practices, ensuring customer fairness and audit readiness, including adherence to agency management standards (C19/C23).
  • •Manage DCA/vendor outcomes against KPIs such as Money Recovery Rate (MRR), flow/loss rates, GCL, provision releases/saves, productivity, and cure performance.

Key Requirements

  • •5+ years’ experience in Secured Loans Collections (Home Loans/Mortgages) with strong exposure to agency/vendor management.
  • •Hands-on knowledge of secured recovery legal processes: SARFAESI, DRT, Civil, NCLT, with end-to-end case lifecycle management.
  • •Strong understanding of collections regulations, conduct risk, customer fairness, and outsourcing/vendor governance.
  • •Proven ability to drive recovery performance using KPIs including MRR, roll/flow rates, GCL, resolution TAT, and provision saves/releases.
  • •Confident stakeholder management across legal counsel, DCAs, internal risk/control, and complaints teams.
Experience:5+ yearsBankingMortgagesCollectionsSecured lending
Education:Bachelor's
Skills:Stakeholder managementCommunicationAnalytical skillsRisk managementPerformance management

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn