Philips

9 hours ago

Senior Manager, Problem Management Office (Remote, U.S.)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead the Problem Management Office for North America Support, driving proactive, prevention-focused problem management to eliminate recurring customer issues. Own root-cause analysis, corrective actions, governance, knowledge management, and audit-ready documentation. Partner across Service Desk, Major Incident Management, Engineering, Quality, Delivery, Managed Services, and R&D to implement permanent solutions and track validation through field execution, while mentoring problem team leaders and reporting executive-level progress.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead the Problem Management Office to prevent repeat incidents through structured problem management, root cause analysis, corrective actions, and operational governance.
•Proactively identify recurring incidents, systemic risks, aging issues, and install base exposure; partner with cross-functional teams to implement permanent solutions.
•Establish and govern problem management standards, including known error records, corrective action planning, change coordination, knowledge management, and audit-ready documentation.
•Track corrective actions from identification through implementation and validation, ensuring software updates, configuration changes, technical remediation, and field execution.
•Lead and mentor Problem Managers and Problem Analysts and provide executive-level reporting on systemic risks, prevention initiatives, backlog health, and organizational progress.

Pay and Benefits

Salary: USD 117,000 - 208,000 annually

Perks:Paid Leave401kHsaEquityLearning Budget

Key Requirements

•5+ years of experience in problem management, incident management, service operations, technical support leadership, or quality/process leadership, with success delivering cross-functional operational improvement and permanent corrective actions.
•Expertise in problem management, root cause analysis (RCA), known error management, corrective action planning, governance, change management, and knowledge management.
•Strong analytical and communication skills, with experience influencing cross-functional teams to deliver measurable operational improvements.
•Bachelor’s degree in IT, Computer Science, Engineering, Business Information Systems, Healthcare Informatics, or a related field (or equivalent education and experience).
•ITIL Foundation certification preferred; ITIL Specialist/Practitioner certifications in Problem Management, Incident Management, or Change Enablement preferred; Lean Six Sigma Green Belt is a plus.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipAnalytical skillsCommunicationCross-functional influenceStrategic and collaborative mindset

Certifications:ITIL FoundationITIL SpecialistITIL PractitionerLean Six Sigma Green Belt

Tech Stack:ServiceNowPACSHealthcare ITMedical devices

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

9 hours ago

Senior Manager, Problem Management Office (Remote, U.S.)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead the Problem Management Office to prevent repeat incidents through structured problem management, root cause analysis, corrective actions, and operational governance.
•Proactively identify recurring incidents, systemic risks, aging issues, and install base exposure; partner with cross-functional teams to implement permanent solutions.
•Establish and govern problem management standards, including known error records, corrective action planning, change coordination, knowledge management, and audit-ready documentation.
•Track corrective actions from identification through implementation and validation, ensuring software updates, configuration changes, technical remediation, and field execution.
•Lead and mentor Problem Managers and Problem Analysts and provide executive-level reporting on systemic risks, prevention initiatives, backlog health, and organizational progress.

Pay and Benefits

Salary: USD 117,000 - 208,000 annually

Perks:Paid Leave401kHsaEquityLearning Budget

Key Requirements

•5+ years of experience in problem management, incident management, service operations, technical support leadership, or quality/process leadership, with success delivering cross-functional operational improvement and permanent corrective actions.
•Expertise in problem management, root cause analysis (RCA), known error management, corrective action planning, governance, change management, and knowledge management.
•Strong analytical and communication skills, with experience influencing cross-functional teams to deliver measurable operational improvements.
•Bachelor’s degree in IT, Computer Science, Engineering, Business Information Systems, Healthcare Informatics, or a related field (or equivalent education and experience).
•ITIL Foundation certification preferred; ITIL Specialist/Practitioner certifications in Problem Management, Incident Management, or Change Enablement preferred; Lean Six Sigma Green Belt is a plus.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipAnalytical skillsCommunicationCross-functional influenceStrategic and collaborative mindset

Certifications:ITIL FoundationITIL SpecialistITIL PractitionerLean Six Sigma Green Belt

Tech Stack:ServiceNowPACSHealthcare ITMedical devices

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn