Binance

3 weeks ago

Account Manager - VIP Clients (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Manage a portfolio of VIP clients across APAC, delivering a personalized, high-touch experience within Binance's ecosystem. Build strong relationships, understand trading behaviors, and provide tailored support to drive retention, engagement, and wallet share. Collaborate with Product, Compliance, Risk, and Operations to advocate for client needs and expand cross-sell opportunities across Spot, Margin, Futures, and other products.

Location: Kuala Lumpur, Taipei

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as the primary relationship manager for a portfolio of VIP clients, delivering a highly responsive, personalized, and best-in-class client experience across Binance’s ecosystem.
•Build strong one-on-one relationships with clients by understanding their trading behaviors, business needs, and service expectations, while providing tailored support and account management to drive long-term engagement and loyalty.
•Maintain high availability and responsiveness to support clients in a timely manner, ensuring smooth communication, prompt issue resolution, and consistent coverage for day-to-day account needs.
•Drive client retention, activity growth, and wallet share expansion through proactive account management, strategic engagement, and customized solutions aligned with clients’ trading and operational requirements.
•Act as a trusted point of contact for clients, guiding them through Binance’s VIP program, platform features, product updates, and service offerings to ensure seamless account optimization and a strong overall client experience.

Pay and Benefits

Perks:Remote Work

Key Requirements

•At least 3-5 years working experience in account management/sales function from financial/trading institutions.
•Product knowledge from working in exchange/broker/trading firms.
•Understand common trading strategies and how trading firms operate to make profit.
•Strong client management skills including maintaining strong relationships, organizing client profiles and incentivise client business activities, etc.
•Strong communication skills, ability to be flexible in a variety of situations.

Experience:3-5 yearsFintechCryptoTradingFinance

Skills:CommunicationRelationship managementProblem-solvingCustomer service

Languages:EnglishMandarin

Tech Stack:APITrading systemsCRMMS Office

Company Brief

Binance

Operates one of the world’s largest cryptocurrency exchanges, offering spot and derivatives trading, a native token (BNB), wallet services, staking, and a broad suite of crypto financial products and infrastructure.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Bootstrapped

Headquarters: George Town, Cayman Islands

Founded: 2017

Website LinkedIn

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Binance

3 weeks ago

Account Manager - VIP Clients (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur, Taipei

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as the primary relationship manager for a portfolio of VIP clients, delivering a highly responsive, personalized, and best-in-class client experience across Binance’s ecosystem.
•Build strong one-on-one relationships with clients by understanding their trading behaviors, business needs, and service expectations, while providing tailored support and account management to drive long-term engagement and loyalty.
•Maintain high availability and responsiveness to support clients in a timely manner, ensuring smooth communication, prompt issue resolution, and consistent coverage for day-to-day account needs.
•Drive client retention, activity growth, and wallet share expansion through proactive account management, strategic engagement, and customized solutions aligned with clients’ trading and operational requirements.
•Act as a trusted point of contact for clients, guiding them through Binance’s VIP program, platform features, product updates, and service offerings to ensure seamless account optimization and a strong overall client experience.

Pay and Benefits

Perks:Remote Work

Key Requirements

•At least 3-5 years working experience in account management/sales function from financial/trading institutions.
•Product knowledge from working in exchange/broker/trading firms.
•Understand common trading strategies and how trading firms operate to make profit.
•Strong client management skills including maintaining strong relationships, organizing client profiles and incentivise client business activities, etc.
•Strong communication skills, ability to be flexible in a variety of situations.

Experience:3-5 yearsFintechCryptoTradingFinance

Skills:CommunicationRelationship managementProblem-solvingCustomer service

Languages:EnglishMandarin

Tech Stack:APITrading systemsCRMMS Office

Company Brief

Binance

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Bootstrapped

Headquarters: George Town, Cayman Islands

Founded: 2017

Website LinkedIn