Customer Experience Banker- Lancaster

Huntington Bancshares
Ohio
Workplace: OnsitePart timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Relationship management","Communication","Presentation","Sales"]

Serve walk-in consumer and business customers as a Financial Concierge, proactively identifying financial goals and needs to retain and grow relationships. Accurately process transactions, balance daily, and provide exemplary service while educating customers on consumer deposit products. Drive new customer follow-up and outbound calling to deepen banking partnerships, refer customers to other bank areas, and adhere to operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
4 hours ago

Customer Experience Banker- Lancaster

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve walk-in consumer and business customers as a Financial Concierge, proactively identifying financial goals and needs to retain and grow relationships. Accurately process transactions, balance daily, and provide exemplary service while educating customers on consumer deposit products. Drive new customer follow-up and outbound calling to deepen banking partnerships, refer customers to other bank areas, and adhere to operational, security, risk, and regulatory policies.
Location: Ohio
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and help them understand options.
  • •Proactively grow customer relationships through disciplined sales, follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Ensure accurate transactions, daily balancing, and compliance with operational, security, risk and regulatory policies.

Key Requirements

  • •High School Diploma or GED with at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •Proficiency in understanding and educating customers on consumer deposit products.
  • •Ability to perform a disciplined sales process, including new customer follow-up, outbound calling, and sourcing referrals.
  • •Comfort using mobile services and online banking services.
  • •Adherence to operational, security, risk and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:Bachelor's
Skills:Customer serviceRelationship managementCommunicationPresentationSales
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn