Remote IT Support & User Assistance Specialist

Provide first-line technical support to internal employees, helping resolve hardware, software, and network issues through helpdesk, email, or phone. Troubleshoot problems step-by-step, install and maintain computers and peripherals, and manage user accounts including permissions and password resets. Document resolutions in a ticketing system, escalate complex issues, and support rollouts of new technologies with basic user training—all while working fully remote.