Universal Banker leader- Visakhapatnam (Vizag) (Hyderabad, TG, IN, 500081)

HSBC
Visakhapatnam
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Leadership","Coaching","Customer focus","Risk awareness","Operational judgement"]

Lead the branch front-office and teller customer interface to deliver consistently high service and product outcomes. Drive service and cross-sell discipline, coach customer-facing sales and service staff to meet individual and branch goals, and ensure excellent customer experience through visibility on the bank floor and best-practice sharing. Manage operational processes and controls, escalate risk and control issues, and demonstrate leadership on regulatory and compliance matters.

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FursaFursa
HSBC
HSBC
3 days ago

Universal Banker leader- Visakhapatnam (Vizag) (Hyderabad, TG, IN, 500081)

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead the branch front-office and teller customer interface to deliver consistently high service and product outcomes. Drive service and cross-sell discipline, coach customer-facing sales and service staff to meet individual and branch goals, and ensure excellent customer experience through visibility on the bank floor and best-practice sharing. Manage operational processes and controls, escalate risk and control issues, and demonstrate leadership on regulatory and compliance matters.
Location: Visakhapatnam
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Plan, direct, and control branch customer interface functions in the front office and teller areas to achieve customer satisfaction and operational efficiency.
  • •Develop service and cross-sell discipline and help develop service and cross-sell culture in the service team.
  • •Ensure a consistently high level of service and product delivery by anticipating customer needs and partnering with the sales team.
  • •Manage, develop, and coach customer-facing sales and service staff and ensure visibility on the bank floor.
  • •Adhere to processes and controls, identify/mitigate risks, and escalate control and reputation risk issues; demonstrate leadership on regulatory and compliance matters.

Key Requirements

  • •Plan, direct, and control branch customer interface functions in the front office and teller areas.
  • •Develop and implement service and cross-sell discipline, and help build service and cross-sell culture.
  • •Coach and manage customer-facing sales and service staff to achieve business goals and meet customer needs.
  • •Adhere to processes and controls to identify, mitigate, and escalate risks and control issues in a timely manner.
  • •Complete Anti-Money Laundering and Sanctions training and the post-course assessment as required.
Skills:LeadershipCoachingCustomer focusRisk awarenessOperational judgement
Certifications:Anti-Money Laundering trainingSanctions training

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn