Store Team Lead, Central I City (SHAH ALAM, MY, 40000)

Crocs Inc.
Malaysia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Customer service","Team collaboration","Ownership"]

Lead daily retail execution and customer service using the C.H.A.R.M. service model, while overseeing opening/closing procedures and ensuring store deadlines are met. Drive sales targets, coach team members through product and promotion knowledge, and support retail operations such as POS management, stock replenishment, pricing/markdowns, and loyalty program promotion. Partner with store management to improve KPIs, uphold asset protection standards, and lead by example in a fast-paced environment.

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Crocs Inc.
Crocs Inc.
1 week ago

Store Team Lead, Central I City (SHAH ALAM, MY, 40000)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead daily retail execution and customer service using the C.H.A.R.M. service model, while overseeing opening/closing procedures and ensuring store deadlines are met. Drive sales targets, coach team members through product and promotion knowledge, and support retail operations such as POS management, stock replenishment, pricing/markdowns, and loyalty program promotion. Partner with store management to improve KPIs, uphold asset protection standards, and lead by example in a fast-paced environment.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding consumer service using the C.H.A.R.M. service model.
  • •Oversee opening and closing procedures and ensure follow-up on daily in-store activities.
  • •Coordinate, delegate, prioritize, and meet store deadlines within the store.
  • •Learn and assist across store departments, including consumer service, product knowledge, visual presentation, and stock room management.
  • •Support daily retail operations such as POS system use, stock replenishment, pricing and markdowns, loyalty program promotion, and cleanliness/standards, while adhering to asset protection procedures.

Key Requirements

  • •2–3 years of total retail experience, preferably with prior store leadership experience.
  • •Demonstrated leadership abilities with a passion for empowering and driving team results.
  • •Strong written and verbal communication skills to coordinate with store team and partners.
  • •Willingness and ability to work a flexible retail schedule, including nights, weekends, holidays, and extended hours.
  • •Desire to succeed in a high-growth, fast-paced retail environment.
Experience:Retail
Skills:LeadershipCommunicationCustomer serviceTeam collaborationOwnership
Tech Stack:POS system

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn