Manager, CEC

CarMax
Richmond
Workplace: HybridFull timeUSD 57,300 - 91,700 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Motivation","Collaboration"]

Lead a team of 10–15 Customer Experience Consultants at CarMax’s Customer Experience Center, coaching associates to deliver exceptional customer experiences across vehicle selection, finance applications, and service plan explanations. Drive performance by monitoring daily metrics, ensuring operational excellence, and overseeing timely execution of team projects. Build an engaged, customer-first culture while partnering with peers, other locations, and center leadership.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
1 day ago

Manager, CEC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead a team of 10–15 Customer Experience Consultants at CarMax’s Customer Experience Center, coaching associates to deliver exceptional customer experiences across vehicle selection, finance applications, and service plan explanations. Drive performance by monitoring daily metrics, ensuring operational excellence, and overseeing timely execution of team projects. Build an engaged, customer-first culture while partnering with peers, other locations, and center leadership.
Location: Richmond
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead a high-performing Customer Experience Center team of 10–15 Customer Experience Consultants.
  • •Guide associates on customer interactions, including vehicle selection, finance applications, and service plan explanations.
  • •Provide ongoing coaching and feedback to maintain performance and drive sales results.
  • •Monitor and manage daily business performance against defined metrics to ensure consistent execution.
  • •Oversee team projects and tasks, champion CarMax values, and partner with peers and other center leadership.

Pay and Benefits

Salary: USD 57,300 - 91,700 annually
Equity and Bonus:Equity
Perks:Paid Leave

Key Requirements

  • •High school diploma, GED, equivalent certification, or military experience.
  • •3+ years of people management experience.
  • •At least 2 years of sales experience with proven results.
  • •Ability to motivate, inspire, and gain buy-in from team members.
  • •Must reside within 1 hour or 100 miles of the Customer Experience Center; completion of MDP for internal candidates.
Experience:3+ years
Education:High School
Skills:LeadershipCoachingCommunicationMotivationCollaboration
Languages:EnglishSpanish
Tech Stack:GenesysSalesforceMicrosoft Suite

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn