Strategic Implementation Manager

Canva
San Francisco
Workplace: HybridFull timeUSD 159,000 - 209,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Problem-solving","Customer focus","Stakeholder management","Autonomy","Prioritization"]

Lead enterprise implementations for Canva’s Global Implementation team, partnering with strategic customers for 3–4 months to deliver smooth, value-driven rollouts. Own complex onboarding and rollout frameworks, drive customer timelines, and accelerate user engagement so customers reach strong adoption goals. Serve as a product expert and trusted advisor, collaborating with Customer Education and Product to improve training and the Help Center while refining implementation processes and best practices.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Canva
Canva
2 days ago

Strategic Implementation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead enterprise implementations for Canva’s Global Implementation team, partnering with strategic customers for 3–4 months to deliver smooth, value-driven rollouts. Own complex onboarding and rollout frameworks, drive customer timelines, and accelerate user engagement so customers reach strong adoption goals. Serve as a product expert and trusted advisor, collaborating with Customer Education and Product to improve training and the Help Center while refining implementation processes and best practices.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Become a Canva product expert and go-to resource for customers within 30 days, leading complex enterprise onboarding.
  • •Partner 1:1 with clients to develop tailored rollout frameworks aligned to Canva best practices and customer business goals.
  • •Drive customer timelines and adoption by aligning customer needs to Canva best practices and ensuring strong product engagement.
  • •Co-build implementation processes by collaborating to refine procedures and best practices for team success.
  • •Work closely with teams like Customer Education and Product to improve the Help Center and the product experience based on customer use cases.

Pay and Benefits

Salary: USD 159,000 - 209,000 annually
Equity and Bonus:Equity
Perks:EquityHealth Insurance401kParental Leave

Key Requirements

  • •5+ years implementing SaaS or enterprise software for large, multi-region clients, including managing strategic and complex rollouts.
  • •Proven strategic project management: scope, plan, and deliver multi-phase projects with cross-functional stakeholders and executive visibility.
  • •Demonstrated customer focus, building relationships and delivering exceptional customer experiences.
  • •Strong problem-solving skills with curiosity about the “why” behind customer needs and creative, resourceful solutions.
  • •Confident stakeholder management with senior decision-makers and the ability to drive alignment across business units.
Experience:5+ yearsSaaSEnterprise softwareMulti-regionB2B
Skills:Problem-solvingCustomer focusStakeholder managementAutonomyPrioritization
Languages:English

Company Brief

Canva
Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Surry Hills, New South Wales, Australia
Founded: 2012
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor