Customer Success Coordinator

CommandLink
Philippines, Argentina, Brazil, Chile, Colombia, Costa Rica, El Salvador, Mexico
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Relationship building","Initiative","Follow-up","Customer focus"]

Build and maintain relationships with assigned customers by running business review check-ins and ensuring they’re getting value from CommandLink services. Use CRM, quoting tools, and reporting dashboards to track needs, identify renewal and upgrade opportunities, and support new products or service changes. Learn the platform and support approach so you can confidently answer questions, contribute to a team-focused environment, and help drive low cancellation rates.

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CommandLink
CommandLink
8 hours ago

Customer Success Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Build and maintain relationships with assigned customers by running business review check-ins and ensuring they’re getting value from CommandLink services. Use CRM, quoting tools, and reporting dashboards to track needs, identify renewal and upgrade opportunities, and support new products or service changes. Learn the platform and support approach so you can confidently answer questions, contribute to a team-focused environment, and help drive low cancellation rates.
Location: Philippines, Argentina, Brazil, Chile, Colombia, Costa Rica, El Salvador, Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build strong relationships with current customers through regular check-ins.
  • •Lead simple business review calls to understand customer needs and value received.
  • •Identify renewal, upgrades, changes, and additional products/services for assigned customers.
  • •Use CRM, quoting system, and reporting dashboards to stay organized and hit goals.
  • •Get to know CommandLink’s technology and support approach to answer customer questions confidently.

Pay and Benefits

Perks:Flexible Time

Key Requirements

  • •At least 1 year working with customers, preferably in sales, account management, or customer support.
  • •Clear, calm, and confident communicating with customers on video calls or in presentations.
  • •Initiative-driven with strong follow-up habits and comfort picking up the phone.
  • •Friendly, trustworthy, and effective at building relationships quickly.
  • •Ability to learn new software and processes, and willingness to achieve targets and exceed expectations.
Experience:1+ years
Skills:CommunicationRelationship buildingInitiativeFollow-upCustomer focus
Tech Stack:CRMQuoting systemReporting dashboardsSoftware

Company Brief

CommandLink
Provides secure cloud, managed IT, contact center, and cybersecurity solutions tailored for enterprises and government clients, delivering mission-critical communications, infrastructure, and support services to enable secure operations and customer engagement.
Industry: Telecommunications
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