Supervisor de Atendimento

Allianz
Brazil
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Education: high_schoolSkills: ["Leadership","Communication","Problem-solving","Team management"]

Lead a customer service team in Sao Bernardo do Campo, ensuring KPI targets and quality standards are met. Drive people development, implement motivational actions, and monitor service quality through audits, while using data-driven insights to reduce incidents and improve internal/external client satisfaction. Collaborate in a cloud/data-enabled environment with AI-driven process improvements.

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Allianz
Allianz
2 months ago

Supervisor de Atendimento

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Closed

Job Summary

Lead a customer service team in Sao Bernardo do Campo, ensuring KPI targets and quality standards are met. Drive people development, implement motivational actions, and monitor service quality through audits, while using data-driven insights to reduce incidents and improve internal/external client satisfaction. Collaborate in a cloud/data-enabled environment with AI-driven process improvements.
Location: Brazil
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Supervisionar equipe, monitorando os KPIs e metas estabelecidas, com o foco no padrão de qualidade da empresa e atuando na gestão de pessoas e desenvolvimento de ações motivacionais, visando à satisfação dos nossos clientes internos e externos.
  • •Realizar monitorias mensais, através de oitivas de atendimentos prestados a nossos clientes, a fim de mensurar o percentual de qualidade aferido da equipe e diminuir reincidências de falhas.
  • •Analisar manifestações apurando passo a passo no foco da insatisfação dos nossos segurados, através de relatos e oitiva dos atendimentos do início ao fim, para identificar possíveis desvios de conduta/procedimento e possíveis pontos de melhoria na equipe.
  • •Elaborar e aplicar briefings com o objetivo de sanar dúvidas dos analistas em relação a mudanças de procedimento ou falhas repetitivas, procurando assim mitigar possíveis reclamações por parte dos nossos clientes finais.
  • •Realizar semestralmente avaliação de desempenho do grupo de analistas, analisando indicadores e comportamento, para mensurar desenvolvimento pessoal, profissional dos colaboradores.

Key Requirements

  • •Ensino médio completo (obrigatório).
  • •Ensino superior em andamento será considerado um diferencial.
  • •Experiência prévia em atendimento ao cliente.
  • •Bons conhecimentos do Pacote Office.
Education:High School
Skills:LeadershipCommunicationProblem-solvingTeam management
Languages:Portuguese

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn