Account Manager, SMB

DoorDash US
Los Angeles
Workplace: HybridFull timeUSD 32.6 - 48 hourlyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Empathy","Goal orientation","Data-driven","Relationship management"]

Merchant-focused Account Manager building long-term relationships with ~75 SMB restaurant partners. Drive visibility, optimize listings, and promote DoorDash products to increase revenue. Manage KPIs, run QBRs, and collaborate across growth teams in a fast-paced, data-driven post-sale environment while balancing remote and in-office work and travel as needed.

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DoorDash US
DoorDash US
2 months ago

Account Manager, SMB

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Merchant-focused Account Manager building long-term relationships with ~75 SMB restaurant partners. Drive visibility, optimize listings, and promote DoorDash products to increase revenue. Manage KPIs, run QBRs, and collaborate across growth teams in a fast-paced, data-driven post-sale environment while balancing remote and in-office work and travel as needed.
Location: Los Angeles
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls and emails to merchants in your book of ~75 SMB restaurants, using a prioritized framework to maximize impact
  • •Set goals and KPIs for restaurant partners and regularly review performance against targets
  • •Advise business owners on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) and explain trade-offs to drive revenue and margins
  • •Communicate with merchants by phone and email to monitor performance, surface risks, and support progress toward goals
  • •Deliver quarterly business reviews (QBRs) to review partnership performance, identify revenue optimization opportunities, and plan for growth
Travel: Medium travel

Pay and Benefits

Salary: USD 32.6 - 48 hourly
Perks:401kMedicalDentalVisionParental Leave

Key Requirements

  • •2+ years of experience in client-facing sales roles with a track record of increasing customer satisfaction, retention, and product adoption
  • •2+ years of experience in outbound sales with expectations to meet minimum activity and targets
  • •Experience in outbound sales and/or account management where you owned a book of accounts and were accountable for retention and growth
  • •Experience using Salesforce or similar CRM tools
  • •Proficiency in Google Sheets or Microsoft Excel (intermediate to proficient) and ability to analyze data to drive decisions
Experience:2+ yearsCustomer successSalesAccount managementOutbound sales
Skills:CommunicationEmpathyGoal orientationData-drivenRelationship management
Languages:English
Tech Stack:SalesforceGoogle SheetsMicrosoft ExcelCRM

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn