DoorDash US

4 weeks ago

Account Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Merchant-focused Account Manager building long-term relationships with ~75 SMB restaurant partners. Drive visibility, optimize listings, and promote DoorDash products to increase revenue. Manage KPIs, run QBRs, and collaborate across growth teams in a fast-paced, data-driven post-sale environment while balancing remote and in-office work and travel as needed.

Location: Los Angeles

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Make high-volume outbound calls and emails to merchants in your book of ~75 SMB restaurants, using a prioritized framework to maximize impact
•Set goals and KPIs for restaurant partners and regularly review performance against targets
•Advise business owners on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) and explain trade-offs to drive revenue and margins
•Communicate with merchants by phone and email to monitor performance, surface risks, and support progress toward goals
•Deliver quarterly business reviews (QBRs) to review partnership performance, identify revenue optimization opportunities, and plan for growth

Travel: Medium travel

Pay and Benefits

Salary: USD 32.6 - 48 hourly

Perks:401kMedicalDentalVisionParental Leave

Key Requirements

•2+ years of experience in client-facing sales roles with a track record of increasing customer satisfaction, retention, and product adoption
•2+ years of experience in outbound sales with expectations to meet minimum activity and targets
•Experience in outbound sales and/or account management where you owned a book of accounts and were accountable for retention and growth
•Experience using Salesforce or similar CRM tools
•Proficiency in Google Sheets or Microsoft Excel (intermediate to proficient) and ability to analyze data to drive decisions

Experience:2+ yearsCustomer successSalesAccount managementOutbound sales

Skills:CommunicationEmpathyGoal orientationData-drivenRelationship management

Languages:English

Tech Stack:SalesforceGoogle SheetsMicrosoft ExcelCRM

Company Brief

DoorDash US

On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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DoorDash US

4 weeks ago

Account Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Los Angeles

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Make high-volume outbound calls and emails to merchants in your book of ~75 SMB restaurants, using a prioritized framework to maximize impact
•Set goals and KPIs for restaurant partners and regularly review performance against targets
•Advise business owners on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) and explain trade-offs to drive revenue and margins
•Communicate with merchants by phone and email to monitor performance, surface risks, and support progress toward goals
•Deliver quarterly business reviews (QBRs) to review partnership performance, identify revenue optimization opportunities, and plan for growth

Travel: Medium travel

Pay and Benefits

Salary: USD 32.6 - 48 hourly

Perks:401kMedicalDentalVisionParental Leave

Key Requirements

•2+ years of experience in client-facing sales roles with a track record of increasing customer satisfaction, retention, and product adoption
•2+ years of experience in outbound sales with expectations to meet minimum activity and targets
•Experience in outbound sales and/or account management where you owned a book of accounts and were accountable for retention and growth
•Experience using Salesforce or similar CRM tools
•Proficiency in Google Sheets or Microsoft Excel (intermediate to proficient) and ability to analyze data to drive decisions

Experience:2+ yearsCustomer successSalesAccount managementOutbound sales

Skills:CommunicationEmpathyGoal orientationData-drivenRelationship management

Languages:English

Tech Stack:SalesforceGoogle SheetsMicrosoft ExcelCRM

Company Brief

DoorDash US

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn