Customer Success Manager - UAE

Cohere
Dubai
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Relationship-building","Executive communication","Change management","Stakeholder management","Strategic problem-solving"]

Own the success, adoption, and growth of Cohere’s most strategic UAE private-sector enterprise accounts, serving as executive sponsor and primary point of contact. Lead customers through end-to-end AI adoption from use cases and pilots to secure production deployment and scaling, including complex integrations and compliance. Deliver measurable outcomes through success metrics, QBRs, and renewals while advocating regional customer needs to Product and Engineering.

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FursaFursa
Cohere
Cohere
1 day ago

Customer Success Manager - UAE

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Source: Company careers pageValidated by: Fursa AI
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Job Summary

Own the success, adoption, and growth of Cohere’s most strategic UAE private-sector enterprise accounts, serving as executive sponsor and primary point of contact. Lead customers through end-to-end AI adoption from use cases and pilots to secure production deployment and scaling, including complex integrations and compliance. Deliver measurable outcomes through success metrics, QBRs, and renewals while advocating regional customer needs to Product and Engineering.
Location: Dubai
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own customer success outcomes for UAE private-sector accounts, ensuring customers realize maximum value from Cohere’s AI solutions.
  • •Build trusted relationships with senior enterprise stakeholders and serve as executive sponsor, managing escalations and customer satisfaction.
  • •Drive AI adoption from use-case identification and pilots through production deployment, scaling, and secure implementation in complex enterprise environments.
  • •Define and track success metrics (ROI, revenue growth, operational efficiency, cost savings, innovation outcomes) and lead regular executive business reviews.
  • •Advocate for regional customer needs to Product and Engineering, support contract renewals and account growth, and represent Cohere at regional business forums.

Pay and Benefits

Perks:Health InsuranceDentalRrsp401kPensionParental LeavePaid LeaveLearning BudgetHome OfficeTravel Allowance

Key Requirements

  • •8+ years in customer success, account management, strategic consulting, or technology delivery for enterprise/private-sector contexts.
  • •3-5 years working directly with UAE enterprises across industries like finance, healthcare, logistics, or technology.
  • •Proven experience managing complex, strategic accounts with multiple stakeholders and long sales cycles/multi-year timelines.
  • •Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments.
  • •Fluent Arabic and English proficiency; strong knowledge of UAE business culture and how UAE enterprises evaluate, procure, and govern technology.
Experience:8+ yearsEnterprisePrivate sectorUAEAI/MLGenAILLMConversational AIRegulated environments
Skills:Relationship-buildingExecutive communicationChange managementStakeholder managementStrategic problem-solving
Languages:ArabicEnglish
Tech Stack:AI/MLGenAILLMConversational AICloudOn-premises deploymentsSecurity frameworksData protection frameworks

Company Brief

Cohere
Builds security-first foundation models and enterprise AI products (LLMs, retrieval, agent platforms) for regulated industries, enabling customizable, private deployments across cloud and on-premises for real-world business applications.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Toronto, Canada
Founded: 2019
Glassdoor
Glassdoor: 2.9
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