Winnebago Industries

4 weeks ago

Customer Care Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide prompt, courteous support to Newmar product purchasers by answering questions at first contact or guiding them until issues are resolved. Document all interactions in the Newmar CRM system, troubleshoot level-one product operation questions, collaborate with cross-functional teams, and escalate unresolved issues for follow-up. Maintain product knowledge, offer best practices to enhance customer experience, and be available for after-hours customer service on nights and weekends.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Address inquiries from users of Newmar products and resolve reasons for contact through first-contact support or assistance.
•Accurately and promptly document customer interactions, inquiries, complaints, and resolutions in the Newmar CRM system.
•Collaborate with cross-functional teams to resolve customer issues and provide timely solutions.
•Assist customers with basic product operation questions and level-one troubleshooting.
•Escalate unresolved issues and follow up to ensure resolution, while maintaining product knowledge and providing customer experience feedback.

Key Requirements

•High school diploma or GED required (associate or bachelor’s degree preferred).
•Several years of experience in a customer relations position, preferably in the RV industry.
•Proficiency using a CRM software to document customer interactions.
•Proficiency in Microsoft Office Word, Excel, and Outlook.
•Ability to provide exceptional customer service and resolve problems in a fast-paced environment.

Experience:RV industryCustomer relations

Education:High School

Skills:Exceptional customer serviceProblem solvingMultitaskingInterpersonal communicationWritten communication

Tech Stack:CRMMicrosoft OfficeWordExcelOutlook

Company Brief

Winnebago Industries

Designs and manufactures recreational vehicles, including motorhomes, travel trailers, fifth wheels, and specialty transport solutions. The company serves outdoor and adventure travel consumers through a portfolio of well-known RV brands and related aftermarket products.

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Forest City, United States

Founded: 1958

Website LinkedIn

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Winnebago Industries

4 weeks ago

Customer Care Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Address inquiries from users of Newmar products and resolve reasons for contact through first-contact support or assistance.
•Accurately and promptly document customer interactions, inquiries, complaints, and resolutions in the Newmar CRM system.
•Collaborate with cross-functional teams to resolve customer issues and provide timely solutions.
•Assist customers with basic product operation questions and level-one troubleshooting.
•Escalate unresolved issues and follow up to ensure resolution, while maintaining product knowledge and providing customer experience feedback.

Key Requirements

•High school diploma or GED required (associate or bachelor’s degree preferred).
•Several years of experience in a customer relations position, preferably in the RV industry.
•Proficiency using a CRM software to document customer interactions.
•Proficiency in Microsoft Office Word, Excel, and Outlook.
•Ability to provide exceptional customer service and resolve problems in a fast-paced environment.

Experience:RV industryCustomer relations

Education:High School

Skills:Exceptional customer serviceProblem solvingMultitaskingInterpersonal communicationWritten communication

Tech Stack:CRMMicrosoft OfficeWordExcelOutlook

Company Brief

Winnebago Industries

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Forest City, United States

Founded: 1958

Website LinkedIn