CSR/Teller - North Gate-Cincinnati, OH - Full-Time

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Risk awareness","Sound judgment","Initiative","Problem resolution","Time responsiveness"]

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, asking questions, and guiding them to the right financial solutions. Follow up on inquiries, respond promptly, and maintain customer confidentiality while ensuring actions align with bank policies and risk appetite. Perform daily office operations, keep balancing records accurate, handle customer problems professionally, and refer customers to bankers and business partners using appropriate tracking tools.

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Fifth Third Bancorp
Fifth Third Bancorp
19 hours ago

CSR/Teller - North Gate-Cincinnati, OH - Full-Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, asking questions, and guiding them to the right financial solutions. Follow up on inquiries, respond promptly, and maintain customer confidentiality while ensuring actions align with bank policies and risk appetite. Perform daily office operations, keep balancing records accurate, handle customer problems professionally, and refer customers to bankers and business partners using appropriate tracking tools.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide consultative customer service: listen, ask questions, and guide customers to meet financial needs.
  • •Follow up on customer questions and find solutions to address issues.
  • •Perform daily office responsibilities with the platform team to maintain efficient office operations.
  • •Maintain balancing records in line with policy, find and correct outages, and enlist help as needed.
  • •Refer customers to bankers and business partners for consultative conversations and track referrals using appropriate tools.

Key Requirements

  • •High school diploma or GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceConfidentialityRisk awarenessSound judgmentInitiativeProblem resolutionTime responsiveness

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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