Service Operations Leader

Trane Technologies
Madrid
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Leadership","Problem-solving","Decision-making","Customer focus","Communication"]

Lead and coordinate daily technical service and maintenance operations, supervising field teams and ensuring strong SLA performance. Monitor KPIs such as response times, productivity, customer satisfaction, and compliance with operational procedures. Own resource and routing planning, resolve operational incidents, manage operational costs and budgeting input, and drive continuous improvement across processes, tools, and service efficiency. Collaborate closely with sales, logistics, and administration.

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Trane Technologies
Trane Technologies
1 month ago

Service Operations Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead and coordinate daily technical service and maintenance operations, supervising field teams and ensuring strong SLA performance. Monitor KPIs such as response times, productivity, customer satisfaction, and compliance with operational procedures. Own resource and routing planning, resolve operational incidents, manage operational costs and budgeting input, and drive continuous improvement across processes, tools, and service efficiency. Collaborate closely with sales, logistics, and administration.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Plan and coordinate daily technical service or maintenance operations.
  • •Manage field teams, including technicians, coordinators, and support personnel.
  • •Monitor service KPIs (response times, productivity, customer satisfaction, SLA compliance) and ensure performance targets.
  • •Schedule resources, routes, workloads, and priorities to ensure efficient service delivery.
  • •Ensure compliance with safety/quality procedures, resolve operational incidents, control operating costs, and support continuous improvement.

Key Requirements

  • •Experience coordinating service operations, technical service, or field team work.
  • •Training in engineering, administration, logistics, or a related field.
  • •Knowledge of safety regulations and good operational practices.
  • •Ability to lead and manage teams in a service operations environment.
  • •Use digital service/planning tools to support scheduling, prioritization, and operational monitoring.
Skills:LeadershipProblem-solvingDecision-makingCustomer focusCommunication

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn