Business Operations Manager, Customer Success

Zscaler
United States
Workplace: RemoteFull timeUSD 108,500 - 155,000Function: Business OperationsExperience: 3-5 yearsSkills: ["Cross-functional collaboration","Analytical thinking","Project execution","Responsiveness","Organization"]

Own and scale the business operations cadence for Technical Success in the Customer Success organization. Partner with leaders across Americas, EMEA, and APJ to drive operational rigor, planning discipline, and business performance through resource and capacity planning, monthly/quarterly/annual business reviews, and actionable KPI dashboards. Identify opportunities for AI and automation to improve reporting, workflows, and operational scale while enabling better leadership decision-making.

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FursaFursa
Zscaler
Zscaler
1 day ago

Business Operations Manager, Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own and scale the business operations cadence for Technical Success in the Customer Success organization. Partner with leaders across Americas, EMEA, and APJ to drive operational rigor, planning discipline, and business performance through resource and capacity planning, monthly/quarterly/annual business reviews, and actionable KPI dashboards. Identify opportunities for AI and automation to improve reporting, workflows, and operational scale while enabling better leadership decision-making.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage and drive the business operations cadence for the Technical Success organization with clear visibility into performance.
  • •Support resource management and capacity planning so leaders can align coverage, workload, and investments to business needs.
  • •Prepare and coordinate Monthly Business Reviews, Quarterly Business Reviews (QBRs), and Annual Operating Planning (AOP) activities.
  • •Build, maintain, and enhance KPIs, dashboards, scorecards, and performance reporting for actionable insights.
  • •Identify and implement AI and automation use cases to improve reporting, workflows, productivity, and operational scale.

Pay and Benefits

Salary: USD 108,500 - 155,000
Perks:Health InsurancePaid LeaveParental LeaveRetirement OptionsLearning Budget

Key Requirements

  • •3–5 years of experience in business operations, strategy & operations, customer success operations, finance, or a related operational role.
  • •Strong experience with planning, resource management, reporting, business reviews, KPI management, and operational analysis.
  • •Experience supporting business processes and operating cadences for cross-functional or customer-facing organizations.
  • •Experience building and maintaining dashboards, metrics, and business insights that support leadership decision-making.
  • •Demonstrated ability to manage projects or operational initiatives from planning through execution.
Experience:3-5 years
Skills:Cross-functional collaborationAnalytical thinkingProject executionResponsivenessOrganization
Languages:English
Tech Stack:AIAutomationDashboardsKPIsQBRAOP

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn