Duty Supervisor - ZRH

Etihad Aviation Group
Zurich
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Communication","Supervisory skills","Risk mitigation","Decision-making","Guest service focus"]

Plan, direct, and supervise airport operations in Zurich on a shift basis, ensuring safety, security, quality, customer service, and on-time performance targets are met. Oversee passenger and aircraft handling, manage safety/security risks, handle occurrences and hazards, coordinate disruption recovery with key controls, and lead emergency response planning and rehearse station procedures.

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Etihad Aviation Group
Etihad Aviation Group
2 days ago

Duty Supervisor - ZRH

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Plan, direct, and supervise airport operations in Zurich on a shift basis, ensuring safety, security, quality, customer service, and on-time performance targets are met. Oversee passenger and aircraft handling, manage safety/security risks, handle occurrences and hazards, coordinate disruption recovery with key controls, and lead emergency response planning and rehearse station procedures.
Location: Zurich
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Plan, direct, and supervise all elements of station operations on a shift basis, ensuring compliance with safety, security, regulatory, and company requirements.
  • •Make day-to-day operational decisions to manage and mitigate safety and security risks based on conditions, hazards, and threats.
  • •Oversee passenger and aircraft handling, ensuring adherence to arrival/departure checklists, brand requirements, company procedures, and regulatory requirements.
  • •Identify, report, and manage safety and security occurrences and hazards in accordance with procedures and local regulations.
  • •Coordinate disruption recovery with Guest Control, Network Control, and SOC; deliver on-time performance through mitigation and follow-up of delays.

Key Requirements

  • •Minimum 5-7 years’ experience in service, hospitality, airline, or retail with knowledge of aviation/travel and/or airport policies.
  • •Previous supervisory exposure in a highly pressured, multicultural shift environment.
  • •Demonstrable knowledge of frontline service delivery and communication skills.
  • •Role requires outstanding communication and supervisory skills, with a service-focused mindset.
  • •Ability to balance guest-centric focus and corporate requirements while maintaining highest safety and security standards.
Experience:AirlineHospitalityAirport operationsRetail
Skills:CommunicationSupervisory skillsRisk mitigationDecision-makingGuest service focus
Languages:English (UK)

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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