Avantor

5 days ago

Technical Support Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Support European Equipment Service users with SAP C4C (Cloud for Customer) by ensuring strong adoption, high data quality, and effective use of CRM workflows. Serve as first-line expert across Europe—troubleshoot issues, escalate defects, and support UAT. Own training development and delivery (onboarding, advanced, and post-update refreshers), standardize workflows, manage Jira tickets, and run audits and reporting to drive continuous improvement.

Location: Romania

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Act as first-line expert for C4C users across Europe; troubleshoot issues, escalate defects, and support release testing (UAT).
•Develop and deliver onboarding and advanced C4C training, creating updated manuals, guides, and e-learning content.
•Standardize C4C workflows across countries and support global C4C initiatives, including process mapping and end-to-end optimization.
•Manage Jira tickets for C4C issues, enhancements, and change requests by prioritizing, tracking, and collaborating with IT and global CRM teams.
•Monitor C4C data quality, run periodic audits, and provide dashboards and reporting while communicating status updates with EU stakeholders.

Key Requirements

Tech Stack:SAP C4CCloud for CustomerSAP - C4C - FSMC4CJiraUATDashboardsE-learning

Company Brief

Avantor

Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Radnor, United States

Website LinkedIn

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Avantor

5 days ago

Technical Support Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Romania

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Act as first-line expert for C4C users across Europe; troubleshoot issues, escalate defects, and support release testing (UAT).
•Develop and deliver onboarding and advanced C4C training, creating updated manuals, guides, and e-learning content.
•Standardize C4C workflows across countries and support global C4C initiatives, including process mapping and end-to-end optimization.
•Manage Jira tickets for C4C issues, enhancements, and change requests by prioritizing, tracking, and collaborating with IT and global CRM teams.
•Monitor C4C data quality, run periodic audits, and provide dashboards and reporting while communicating status updates with EU stakeholders.

Key Requirements

Tech Stack:SAP C4CCloud for CustomerSAP - C4C - FSMC4CJiraUATDashboardsE-learning

Company Brief

Avantor

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Radnor, United States

Website LinkedIn