IT Services Professional (Copenhagen, Denmark)

Sonova
Copenhagen
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Service orientation","Problem-solving","Clear communication","Time management","Working independently"]

Provide 1st and 2nd level IT support for employees across Scandinavia, ensuring smooth service for IT applications and client devices. Handle incident and problem management remotely and when needed onsite in clinics, manage assets for shop users, coordinate application support with global teams, and troubleshoot LAN/WAN/Wi‑Fi issues. Support onboarding and offboarding, improve service via knowledge articles, and assist with local and global IT projects.

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FursaFursa
Sonova
Sonova
4 days ago

IT Services Professional (Copenhagen, Denmark)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide 1st and 2nd level IT support for employees across Scandinavia, ensuring smooth service for IT applications and client devices. Handle incident and problem management remotely and when needed onsite in clinics, manage assets for shop users, coordinate application support with global teams, and troubleshoot LAN/WAN/Wi‑Fi issues. Support onboarding and offboarding, improve service via knowledge articles, and assist with local and global IT projects.
Location: Copenhagen
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide 1st–2nd level IT incident and problem management remotely and onsite as needed in clinics, including asset management for shop users (hardware, software, peripherals).
  • •Support applications in coordination with global support teams, including permissions and user management.
  • •Perform problem management remotely and onsite and escalate to the appropriate support teams when required.
  • •Troubleshoot and support Local Area Network (LAN) components including switches, WAN, and Wi‑Fi, working with relevant teams for quick resolution.
  • •Support user onboarding/offboarding and participate in service management and projects, including writing knowledge articles for 1st level support providers.
Travel: Low travel

Key Requirements

  • •3+ years of experience in a similar IT support position.
  • •Driver’s license, as onsite visits to clinics are required when needed.
  • •Ability to explain central IT concepts to colleagues in store locations.
  • •Hands-on experience setting up computers in a Microsoft Windows environment and basic application management support.
  • •Fluent written and verbal communication in Danish and English; Swedish is preferred.
Skills:Service orientationProblem-solvingClear communicationTime managementWorking independently
Licenses:Driver’s license
Languages:DanishEnglishSwedish
Tech Stack:Microsoft WindowsLANSwitchWANWi-FiPrinterIP telephonySignage devicesApplicationsPermission managementUser management

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website