Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Customer service","Teamwork","Communication"]

Lead a team of heavy equipment maintenance technicians at a rental facility in Eldon, MO. Create, assign, and monitor work orders, track service intervals, order parts, and diagnose issues using real-time equipment data. Coordinate and supervise service quality, schedule repairs for customer and company rentals, and handle customer inquiries to ensure satisfaction. Train employees and maintain a safe work environment.

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FursaFursa
EquipmentShare
EquipmentShare
2 days ago

Service Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead a team of heavy equipment maintenance technicians at a rental facility in Eldon, MO. Create, assign, and monitor work orders, track service intervals, order parts, and diagnose issues using real-time equipment data. Coordinate and supervise service quality, schedule repairs for customer and company rentals, and handle customer inquiries to ensure satisfaction. Train employees and maintain a safe work environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead a team of heavy equipment maintenance technicians and service personnel.
  • •Create, assign, and monitor work orders; track service intervals; order parts; diagnose issues and corrective actions.
  • •Coordinate and supervise service quality and maintain a safe work environment.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Respond to and resolve customer inquiries, requests, complaints, and maintain customer satisfaction through proactive communication.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipWellness StipendProfit SharingCompany TruckTool ReimbursementBoot ReimbursementPaid Volunteer

Key Requirements

  • •3 years of maintenance and service experience in the rental industry or a related construction field.
  • •Experience leading maintenance teams and supervising service personnel.
  • •Strong interpersonal and problem-solving skills, with superior customer service.
  • •Ability to quickly educate yourself on EquipmentShare products and services in a fast-paced environment.
  • •Valid driver’s license with acceptable driving record and must be able to meet safety-sensitive physical requirements (including lifting up to 50 pounds).
Experience:ConstructionRental
Education:High School
Skills:Interpersonal skillsProblem-solvingCustomer serviceTeamworkCommunication
Licenses:Driver's license
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn