GPS Card Service Specialist

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-3 yearsEducation: bachelorsSkills: ["Interpersonal skills","Relationship building","Analytical mindset","Time management","Communication"]

Own and manage card-related issues for Commercial Cards, acting as a single point of contact for complex queries. Drive first-contact resolution via email and, when needed, call/Zoom, coordinating with internal stakeholders such as Card Operations, Service Managers, legal, and tax teams. Build synergies across card operations and client teams while engaging clients through video to ensure service ownership and timely updates.

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FursaFursa
HSBC
HSBC
1 day ago

GPS Card Service Specialist

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Last checked: 4 hours agoStatus: Live

Job Summary

Own and manage card-related issues for Commercial Cards, acting as a single point of contact for complex queries. Drive first-contact resolution via email and, when needed, call/Zoom, coordinating with internal stakeholders such as Card Operations, Service Managers, legal, and tax teams. Build synergies across card operations and client teams while engaging clients through video to ensure service ownership and timely updates.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Completely own card-related issues and act as the face of HSBC/GPS for card issues, liaising with required departments for updates and holding responses.
  • •Drive first-contact resolution for complex queries via email and, where needed, through calls or Zoom.
  • •Create synergies between card operations, card service managers, client account managers, and the contact centre.
  • •Support card service managers and client account managers for card-related issues as appropriate.
  • •Where possible, engage clients through Zoom video calls to resolve issues end-to-end.

Key Requirements

  • •Minimum 2–3 years in front line service handling complex queries.
  • •Fairly good understanding of payments and commercial cards.
  • •Strong interpersonal skills to interact with internal and external stakeholders and build relationships.
  • •Good analytical mindset with strong time management to handle multiple time-sensitive tasks.
  • •Good English command (speaking and writing) and strong knowledge of back-end operational processes.
Experience:2-3 yearsBankingFinancial servicesTransaction bankingCommercial cards
Education:Bachelor's in business
Skills:Interpersonal skillsRelationship buildingAnalytical mindsetTime managementCommunication
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn